Help with Ideas
I've got a client where SOME not all extensions via the 3CX Mobile app will provision but never show as being online on the extension screen. They can call and receive calls perfectly but as far as any presence or BLFs are concerned they're disconnected.
I've found no rhyme or reason why so far. Have any of you run into this issue before by any chance?
This sometimes happens with hardphones too. They'll work fine but BLFs will act as if it isn't available or is disconnected.
Posted Jun 11, 2020, 9:08 PM UTC
16
Type of phones and their operating system version?
Both iphone and android latest system versions. Were debating if the issue is caused by their SonicWall. Because it seems to only happen on their local wireless we just determined.
Do you have a loopback policy on their SonicWall?
I think that might be the issue. I dont have access to the sonicwall so I just spoke with their tech and he thi is weve got it setup right now.
Waiting for one of the clients down there to reprovision their app and see if it shows live or not.
pass the firewall checker?