Source
r/LetGo•
LetgoApp

letgo is now part of OfferUp!

PinnedAnnouncement

Hi everyone. We know letgo has gone through some big changes today so we wanted to drop this FAQ in here to help walk through everything. If you have any further questions or need help with the transition please reach out to our team here. We're happy to help.

What is OfferUp?

OfferUp is the largest mobile marketplace in the U.S, with over 90 million app downloads and millions of buyers searching for great deals every day. Founded in 2011, the company's iOS and Android apps have been in the top five most popular shopping apps lists for more than three years. 

Our free app is designed to make buying and selling quick and easy. Once you create and set up your account, you can buy and sell locally and nationwide. 

Read more about how OfferUp works.

Why is letgo combining with OfferUp?

With letgo joining OfferUp, we have the opportunity to combine the strengths of both marketplaces to create a bigger and better experience for buyers and sellers. Sellers can reach more buyers and sell faster on our new combined marketplace and buyers get access to more deals. 

To learn more, read our blog about OfferUp and letgo joining together from CEO, Nick Huzar.

How is OfferUp different from letgo?

At OfferUp, you can buy and sell items the same way you did on letgo. We also support buying and selling items with nationwide shipping. With OfferUp, you now have the ability to easily buy and ship items anywhere in the US!

One difference you’ll notice between the two apps is some categories of listings that were allowed on letgo are not currently supported on OfferUp (example: jobs, services, rental listings, and gift cards). 

For more information on items not allowed on OfferUp, see our Prohibited item guidelines.

What happens to my letgo account?

With letgo joining OfferUp, you will need to make sure you download the new OfferUp & letgo app if you want to continue buying and selling. If you don’t already have an account set up with us, we recommend using your letgo sign up method to create an OfferUp account. When using the same sign in method from letgo, your ratings, number of sales and purchases, and join date will transfer over to your new OfferUp account.

Click here for more details and information on creating an OfferUp account from letgo. 

What happens to the items I’ve listed for sale on letgo?

The items you had listed for sale on letgo will not transfer over to your OfferUp account. We recommend downloading the OfferUp app and reposting your listings. Listing your items on OfferUp is quick and easy. Also, while letgo listings expired after 30 days, OfferUp listings will never expire.

To learn more about how to start selling on OfferUp, read our How to Sell help article.

What if I was in the process of buying or selling an item from someone on letgo?

We recommend wrapping up any transactions you have on letgo as soon as possible. You will have the ability to continue your conversations on letgo by visiting this legacy.letgo.com to complete your existing transactions. After September 21st, the legacy.letgo.com website will no longer be available.

Click here for more information on completing your letgo transactions.

What happens to my letgo data?

OfferUp and letgo both take your data seriously. If your OfferUp account shares the same login as letgo, then your new OfferUp profile will include your letgo ratings, number of sales and purchases, and join date. Click here to learn more about reputation transfer.

To learn more about how we use your information, please take a look at our Privacy Policy.

What happens to my letgo subscription?

If you were an active subscriber of Super Boost Mode on letgo, renewal for your subscription was automatically disabled. All subscriptions have expired and you will not be billed again for this product. If you would like to continue promoting your items, we suggest subscribing to Promote Plus on OfferUp. Learn more here. 

What if I’m a user in Canada?

Letgo will no longer be supported in Canada. You will have until September 21st to access your account and complete any current transactions by going to your messages on the legacy.letgo.com website.

For more information, see the Canada letgo user transition help article.

Posted Aug 31, 2020, 6:51 PM UTC

046
BarundonTheTechGuy•

Look, I get merging, BUT YOU GAVE NEARLY NO NOTICE! The chances of buyers and sellers knowing about the website are slim, so I just lost a sale! I logged on this morning to “oh we shut down, fuck you”

10
PhillyCh•

Yeah this is a big middle finger to both offerup and letgo users.

They feel like they can do what ever at the drop of a hat, people put a lot of time into their listings.. Awful.

10
Most_Steak9598•

True, I mean did they really think we were reading more in-depth on their vague notice that appeared maybe once? I’m shocked and dismayed I lost all my good ratings and reputation as well as hours worth of postings I guess it just shows Let go is ran by sell outs because it seems like they just got bought out by offer up. I shifted my account and nothing moved .. I had to basically start from scratch and not even wanting to really, I’ve used offer up before and was frustrated by glitches and being locked out my account for no reason whatsoever.. for shame.

7
PhillyCh•

Oh my gosh the glitches.. They can afford to buy a company but can't fix them?

Im deleting this stupid app.

2
CEMENTHE4D•

Let go was better.

2
BarundonTheTechGuy•

Wow I didn’t get any notices

2
redviiper•

This isn't merging this is buying company and shutting it down

5
mnebrnr13•

Whomever ran this merger should be FIRED for incompetence as the transition is a DISASTER!!!

First - Little to no user notice for Letgo users. Unacceptable for this time and age.

Second -.No access to previous Letgo account to merge over data or transactions that were inprogress (magic link my ass)

Third - Introduce a service where you cannot even download the app as it is not available for my region. Seriously who does that!?

1
mantradingdong•

Letgo will no longer be supported in Canada. You will have until September 21st to access your account and complete any current transactions by going to your messages on the legacy.letgo.com website.

That is a joke. Your magic link log in has not worked for 3 months and it is still not working. Not possible to access account & current transactions.

However I am glad I won't have to deal with all the flakes, illiterate idiots and scammers any more.

7
Sonypony6•

Thanks for the warning, really shows how much you value your users.

6
FlyGod187•

So does that mean I can delete the Let go app it’s basically useless on iPhone it just takes me too offer up

6
Ok_Statistician_1851•

make everything go back to normal please. every time i go on offerup and post an item it gets no views plus no one gets my messages. on letgo it was easier and better.

6
InfiniteAccuracy•

The app is dead even with letgo combing lol. The qpp is shit

2
Mellochills9011•

This is such a shit show. All this merger is doing is inconveniencing the people who have been with letgo since the beginning. Practically erasing all the hard work every seller has done.

5
link6981•

my login email is the same for offerup and letgo so where the hell is my feedback from letgo? lol

5
A_Caden•

No warning of the merger, sudden dropped support in Canada, and CHARGING a fee for reposts RIGHT before dropping the news of a merger and not supporting the app in Canada. That’s shady business right there, especially given the pandemic and how’s affected everyone’s incomes and lives. So disappointed in how the companies handled this.

4
Snoo-28409•

Eff You Nick, and you too OffedUp. I decline to allow you to use any of my data. Please place an OPT-OUT button or option on Letgo so you clearly know that I no longer consent to your retention of my data and your new service on OffedUp can go take a flying leap.

4
OkayMolasses•

I did NOT like working with OfferUp. Had a few things to sell when cleaning out our basement and was least pleased with offerup. Letgo was at least visually appealing and easy to use. Offer up looks out of date and is honestly not clear.

Im also not happy with how my listings just went away without any warning. Would have really appreciated a heads up. All in all, really really not happy with this. I think this was a detrimental mistake.

4
Bohica72•

Letgo was so much better than OfferUp. Soo much better.

4
Ardi34•

This is very frustrating.

3
joeybetamax•

Please don't offer a Knowledgebase kind of post updating users on what's what just to appear professional.

The whole way you guys went about with the merge is so unprofessional, callous, and just terrible in dropping Canada support, existing LetGo users, and bringjng onboard new users.

3
Steveobiwanbenlarry•

You assholes going to do anything about the relentless scam posts on offerup? Fucking dickheaded asswipes.

3
godsidekurt•

Quite ironic that a company named “Letgo” did exactly that...letgo of their customers. In case you missed it, you have to create a new account when you login to offer up. Not gonna mess with that, deleted the app.

3
Parissatt•

R u serious? I get in to my app and out of nowhere i see the message that the app is no longer supported in Canada!!! Why u didnt send any notif/email before this shit happened?? All the time, reputation and regular customers gone just because u are STUPID

3
almostedgyenough•

All my reviews are GONE. Nothing transferred to my OfferUp account. I practically have to start my business’s reputation over. Let’s not forget the fact that OfferUp SUCKS ASS. Scams, ads up to my ass, and you have to filter to local just to get local hits. Oh and no one even uses OfferUp because it’s a terrible platform.

What a shitty thing to do when we are in a time where the economy is slowed down and us little guys use sites like LetGo as a side or main hustle to make rent, etc. ESPECIALLY when a lot of us have been laid off due to a pandemic going on.

Please, for the love of god, take back the merger, or change OfferUp to where it works like LetGo. This is some mother fucking bullshit.

ETA: hope whoever the creators of LetGo are sleep well at night, on their big pile of sell out money. But just know you screwed over the little guys and karma’s a mother fucking bitch; there’s a reason every religion and culture believes in it, because it’s true and it happens. What goes around comes around.

3
TechyPerson-512•

I read an article that said Letgo is more popular than OfferUp like it had 30 million users, so that's why OU was like "GTFO LetGo!!"

1
axolotlannabanana•

all my freaking listings are gone! Weren’t even transferred to offerup. Thanks SO MUCH

2
kxs89•

Absolutely the worst decision merging this way. No notice at all. The legacy link for messages is not as obvious as it should be which means that my buyers from messages before the merger will likely not get back to me.

2
PhillyCh•

Trash.

2