I'm interested in ditching the TV portion of my package now that my contract term is up. I'm currently on a Preferred TV package with 220/mbps Internet and would like to move to at least a 600/mbps Internet only package. I sent a mod message awhile back in, but realized I didn't create a related post for it.
Please let me know what I need to do to side-grade to a better Internet-only package. Thank you!
Posted Jan 13, 2021, 10:20 PM UTC
u/YoStutters, Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. I see that you have already reached out to us through Modmail and we will continue to reach out to you and respond from there. Again, all of your time and patience is greatly appreciated.
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