No record of order but waiting for refund
https://www.mumsnet.com/Talk/am_i_being_unreasonable/4208974-To-be-really-upset-with-asda
To be really upset with asda?15
Today 16:28ThankYouAsda
I'm a very lone parent of two children, 6 year old is a blue badge holder due to her disabilities and her 3 year old sister is autistic.
We receive the FSM vouchers for both children as I can't work due to DD1's needs. The only place you can use the vouchers online is Asda.
About 2 weeks ago I placed a click and collect order for Asda today, to pick up 11am. Used £30 worth of vouchers (the second week comes next week) and paid the additional.
Somehow the store had no knowledge of the order. I literally havd no food in the house apart from a punnet of blueberries and several boxes of cereal. I asked if there was no way they could do it today and I collect later, he shrugged his shoulders and told me to go and get it myself. I genuinely can not take both children in the store on my own, hence click and collect.
So then I rang customer services who told me to rebook whilst they processed the refund, I could possibly receive the refund tomorrow but most likely after the weekend. There are also no click and collect slots available until Tuesday. I would have been happy if they could have given us a slot tomorrow. I also need the voucher refunded before I can do the order, although worst case scenario I could have done a split order and ordered the voucher stuff for in the week and the urgent essentials using cash.
To order the cash side of the order would be using the fuel costs for the week until the refund is processed so its tricky but food is essential.
Sorry have ended up in a ramble.
AIBU to think they could have done something to help me get a food slot either this evening or tomorrow considering it was their error?
I can't get a slot at any supermarket until Monday so I'm completely stuck. The money side is hugely inconvenient considering we have the lowest income but the lack of being able to get a slot has really upset me.
I'm prepared to be told I'm being unreasonable, I've had 2 hours sleep!
OP’s posts:
Posted Apr 2, 2021, 3:50 PM UTC
I love that all she has is a punnet blueberries 😂 The obvious pauper choice. Definitely a breadline food that, punnet of blueberries.
I'd have thought apples or maybe strawberries were easier to come by.
And blueberries go off fairly quickly. They wouldn’t last a week. Certainly not two weeks if that is when she is saying she last had a delivery.