Source
r/3CX•
KNSTech

Random Ring Tone Changes???

Question

Anyone else after the latest updates getting complaints of call ring tone changing or voice issues?? Voice we haven't isolated enough to claim its 3CX itself. But the Ringtone changing is happening across multiple sites/PBXs and I've confirmed with friendly competitors they're seeing the exact same thing.

Rebooting always seems to bring back the normal ring tone but trying to figure out why this is happening. There have been 0 config changes and it happens seemingly at random. Also, doesn't hit the entire system just random extensions.

Posted Apr 14, 2021, 7:02 AM UTC

65
ozarkit•

If you have Yealink phones and pushed the firmware updates out there were issues with changed ringtones. (Yealink added several new tones, which must have affected the chosen defaults in the 3CX template.)

By now you should have a new template available in the 3CX console. Download it, then reprovision all of your Yealink phones. that should resolve the issue.

See https://www.3cx.com/community/threads/yealink-t5x-firmware-upgrade-and-ringtones.80831/ for more info. This may have also affected T4x phones.

3
KNSTechOP•

Can confirm T4x all our phones deployed are t4x. Thank you!

2
DiverAllen3CX Advanced Certified•

You don't say much detail about your environment. If you visit the 3CX forums you can read about some yealink firmware and template changes that occurred on Monday that affected ringtones that could be an issue?

1
KNSTechOP•

Possibly, I didn't find that in any of my googling. It happens across pretty much any possible environment. Only 100% things at all sites is 3CX and yealink phones

1
[deleted]•

Yealink Firmware updates were pushed out sometime last week. We updated our 3CX Deployed systems and encountered this issue. 3CX released a template update Monday morning to resolve this issue. See forum link: https://www.3cx.com/community/threads/yealink-t5x-firmware-upgrade-and-ringtones.80831/

This applies to the T4x series as well

2