r/techsupport•
Asdar

Computer shuts down during gaming

Open | Hardware

I recently got my hands on a Sapphire RX 6800XT, and added it to my gaming PC. Initially it went pretty smooth. Then, a few days later my computer shuts off while playing Divinity 2. No bluescreen, just off. As if someone pulled the plug. Now, I had a 9 year old 750w PSU, so I figured that the new card was spiking and overloading the PSU, and it was time to upgrade. So I got a seasonic focus PX-850. In the time it took that to arrive, I encountered the problem in Deep Rock Galactic and Assetto Corsa Competizione as well.

Once that was installed it it seemed fine. I bought a VR headset around the same time and went to try it out with ACC. Within 15 minutes the computer shutdown on me again. In the same way it did before. No bluescreen. Nothing in the event viewer. The problem still exists in VR, and out. But only in games, benchmarking software wouldn't do it.

VR seems to cause this problem to surface VERY quickly. Usually within 20 minutes.

A friend of mine that lives just around the corner has a very similar card. Same manufacturer, but it's a 6800, not an XT. I borrowed his card for a week or two, and he used mine. Neither of us had a problem. I did everything I could to coax this problem out, but it was perfect.

I took over my VR and sim racing equipment to his place to test my card in his machine, and it was just fine.

It doesn't seem to be the card because it works in my buddy's machine. It doesn't seem to by my PSU, because his card works fine in my machine. I'm out of ideas for what might be causing this. Nothing quite fits all of these tests. It seems like a power issue, but it's a brand new PSU that has more than enough wattage. Does anyone have any ideas what might be behind this?

Posted Jul 14, 2021, 1:17 AM UTC

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iiStryker•

I have a TUF 6800XT purchased in the beginning of May and it does the same thing and I’m at stock. With the onboard bios switch set to performance. It was on quiet but the shutoffs were exponentially more frequent

It’s worse with DX12 and happens less frequently in DX11 and I haven’t tried vulkan.

I’m using a Quest 2 and I’m getting some compression and artifacting.

I’m on a Seasonic 850w GX Focus

This very configuration had a 1070 in it without issues for 3 months. Now with the 6800xt I’m getting random shutoff and only during gaming

What mobo are you using? I’m in a B550M Mortar wifi.

I have also swapped psu cables and still same results.

1
AsdarOP•

I have an asrock taichi X370. I've tried two different brand new PSUs. I'm at a loss as to why this is happening, but it seems like it has to do with this particular card in my specific setup. I'm trading the card for a friend's 6800, which works in my system just fine.

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iiStryker•

I’m doing stress testing in OCCT at 30min and even undervolting and underclocking at 2220mhz hotspot is hitting 102°

I’m thinking its a thermal issue

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