Struggling to deal with Ubi-Soft Support

Normalcy1234 · 2021-07-23T03:12:28.000Z

* 📷 normalcy150147 Fri, 23 Jul 2021 14:09 UTC+11 I am STILL unable to play the Settlers 7. Most of the Maps in Map Forge are locked because the DLC that I bought AND PAID FOR is unavailable due to server issues?? Are you going to (a) Fix it or (b) give me my money back as I can no longer play the game I paid for. * 📷 Ubi- Garça @ Ubisoft Support Thu, 22 Jul 2021 01:39 UTC+11 Hello again normalcy150147, Our apologies for the recent experience with The Settlers 7. As previously mentioned the online services are no longer available for this game. While we understand this is not the answer you were hoping for, at this current time there is no way to overturn this situation. Please feel free to voice your concerns and feedback in the official forums: https://forums.ubisoft.com/forumdisplay.php/1912-General-Discussion-amp-Feedback Should you have any other doubts or issues arise, feel free to contact us anytime. Best Regards, Ubi-Garça Ubisoft Support * 📷 normalcy150147 Thu, 22 Jul 2021 00:15 UTC+11 Thanks for absolutely nothing. I CANNOT play skirmish missions because that feature is UNAVAILABLE IN OFFLINE MODE. It is one of those features UBI block , nor do I have any of my "Unlocked " Rewards available. I can play a mission, just one, then it locks up looking for the server. It also becomes unplayable when it tries to access the online server for saved games, and trying to load "Medals" If it can't access the server the screen freezes, sometime this happens Every time I use a trading post. You need to FIX THIS NOW. as, basically, you are talking rubbish if you say the game can be played offline. * 📷 Ubi-Bear @ Ubisoft Support Wed, 21 Jul 2021 19:38 UTC+11 Hello normalcy150147, Thank you for getting back to us. As informed previously, the online services for The Settlers 7 has been discontinued. However, you should be able to play in offline mode and access solo features for the game. Connectivity troubleshooting in this case would not help as the online services have retired. I apologize for any confusion caused. Please feel free to get back in touch if you have any further questions or concerns. We are more than happy to help. Best Regards, Ubisoft Support * 📷 normalcy150147 Wed, 21 Jul 2021 18:28 UTC+11 I was able to add images using Google Chrome. It seems nothing about Ubi is simple or uncomplicated. * 📷 normalcy150147 Wed, 21 Jul 2021 18:20 UTC+11 I read those articles and set port forwarding, cleared DNS etc and STILL cannot play the Settlers 7. I cannot take ingame screen shots but havetaken 2 images of my screen I have tried to attach images (jpg) to this document but it won't do it * 📷 User16246335754375160186 @ Ubisoft Support Wed, 21 Jul 2021 15:49 UTC+11 Hello normalcy150147, I am sorry you are not able to play The Settlers 7. I want to apologize, I am having a difficult time understanding what kind of connection error you are having. I understand that Settlers 7 has retired online, but should be able to play offline. If you are getting any error messages, or codes will you be able to provide a screenshot? Again, I apologize for not understanding fully, and the inconvenience of the situation. Once we receive a reply from you, we will see what we can do try and solve your issue: I have provided some links underneath that may help solve your issue: https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/connectivity-issues-in-the-settlers-7-on-pc/000062436 https://steamcommunity.com/app/48120/discussions/0/618463446159903474/ We hope to hear from you soon. Sincerely, Ubisoft Support. * 📷 normalcy150147 Wed, 21 Jul 2021 14:28 UTC+11 It seems that I am unable to again connect and play my The Settlers 7, contrary to your previous communications. As this is a game for which I paid good money for I want to be able access it and play when I choose. Please fix this. * 📷 Ubi-Bear @ Ubisoft Support Tue, 20 Jul 2021 12:43 UTC+11 Hello normalcy150147, Thank you for returning with an update! Please be informed that you should be able to play offline and the solo features for the game should remain available. More information on Multiplayer and Online Services can also be found here: https://www.ubisoft.com/en-au/help/article/000064576 Should you have any further questions or concerns, please feel free to contact us anytime! Best Regards, Ubisoft Support * 📷 normalcy150147 Tue, 20 Jul 2021 10:53 UTC+11 Is UBI going to enable the Settlers 7 to be played offline, given that the Online servers are no more and you

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normalcy150147
Fri, 23 Jul 2021 14:09 UTC+11
I am STILL unable to play the Settlers 7. Most of the Maps in Map Forge are locked because the DLC that I bought AND PAID FOR is unavailable due to server issues?? Are you going to (a) Fix it or (b) give me my money back as I can no longer play the game I paid for.
📷
Ubi- Garça @ Ubisoft Support
Thu, 22 Jul 2021 01:39 UTC+11
Hello again normalcy150147, Our apologies for the recent experience with The Settlers 7. As previously mentioned the online services are no longer available for this game. While we understand this is not the answer you were hoping for, at this current time there is no way to overturn this situation. Please feel free to voice your concerns and feedback in the official forums: https://forums.ubisoft.com/forumdisplay.php/1912-General-Discussion-amp-Feedback Should you have any other doubts or issues arise, feel free to contact us anytime. Best Regards, Ubi-Garça Ubisoft Support
📷
normalcy150147
Thu, 22 Jul 2021 00:15 UTC+11
Thanks for absolutely nothing. I CANNOT play skirmish missions because that feature is UNAVAILABLE IN OFFLINE MODE. It is one of those features UBI block , nor do I have any of my "Unlocked " Rewards available. I can play a mission, just one, then it locks up looking for the server. It also becomes unplayable when it tries to access the online server for saved games, and trying to load "Medals" If it can't access the server the screen freezes, sometime this happens Every time I use a trading post. You need to FIX THIS NOW. as, basically, you are talking rubbish if you say the game can be played offline.
📷
Ubi-Bear @ Ubisoft Support
Wed, 21 Jul 2021 19:38 UTC+11
Hello normalcy150147, Thank you for getting back to us. As informed previously, the online services for The Settlers 7 has been discontinued. However, you should be able to play in offline mode and access solo features for the game. Connectivity troubleshooting in this case would not help as the online services have retired. I apologize for any confusion caused. Please feel free to get back in touch if you have any further questions or concerns. We are more than happy to help. Best Regards, Ubisoft Support
📷
normalcy150147
Wed, 21 Jul 2021 18:28 UTC+11
I was able to add images using Google Chrome. It seems nothing about Ubi is simple or uncomplicated.
📷
normalcy150147
Wed, 21 Jul 2021 18:20 UTC+11
I read those articles and set port forwarding, cleared DNS etc and STILL cannot play the Settlers 7. I cannot take ingame screen shots but havetaken 2 images of my screen I have tried to attach images (jpg) to this document but it won't do it
📷
User16246335754375160186 @ Ubisoft Support
Wed, 21 Jul 2021 15:49 UTC+11
Hello normalcy150147, I am sorry you are not able to play The Settlers 7. I want to apologize, I am having a difficult time understanding what kind of connection error you are having. I understand that Settlers 7 has retired online, but should be able to play offline. If you are getting any error messages, or codes will you be able to provide a screenshot? Again, I apologize for not understanding fully, and the inconvenience of the situation. Once we receive a reply from you, we will see what we can do try and solve your issue: I have provided some links underneath that may help solve your issue: https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/connectivity-issues-in-the-settlers-7-on-pc/000062436 https://steamcommunity.com/app/48120/discussions/0/618463446159903474/ We hope to hear from you soon. Sincerely, Ubisoft Support.
📷
normalcy150147
Wed, 21 Jul 2021 14:28 UTC+11
It seems that I am unable to again connect and play my The Settlers 7, contrary to your previous communications. As this is a game for which I paid good money for I want to be able access it and play when I choose. Please fix this.
📷
Ubi-Bear @ Ubisoft Support
Tue, 20 Jul 2021 12:43 UTC+11
Hello normalcy150147, Thank you for returning with an update! Please be informed that you should be able to play offline and the solo features for the game should remain available. More information on Multiplayer and Online Services can also be found here: https://www.ubisoft.com/en-au/help/article/000064576 Should you have any further questions or concerns, please feel free to contact us anytime! Best Regards, Ubisoft Support
📷
normalcy150147
Tue, 20 Jul 2021 10:53 UTC+11
Is UBI going to enable the Settlers 7 to be played offline, given that the Online servers are no more and you don't offer any other games of equal syle in your range???
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Ubi-Conqueror @ Ubisoft Support
Mon, 19 Jul 2021 13:24 UTC+11
Hello normalcy150147, Thank you for contacting us again. We are sorry for the incorrect information provided in our previous email. Please be informed that the online services for The Settlers 7 have been retired on 1st June 2021. The in-game unlockable content previously provided by Ubisoft Connect is unfortunately no longer accessible. Please visit this forum post for detailed information: https://forums.ubisoft.com/showthread.php/1241617-Online-Services-Update-Masterlist-Forums We appreciate your understanding. Should you have any questions regarding accessing the online features of the game, please don't hesitate to update your case again. Best regards, Ubi-Conqueror Ubisoft Support
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normalcy150147
Sat, 17 Jul 2021 15:50 UTC+11
THE RESPONSE YOU GAVE HAS ABSOLUTELY NO BEARING ON MY PROBLEM. I have The Settlers 7. I am unable to access all my rewards. In what universe does a Browser have ANYTHING to do with this game??? The very least you people could do is READ a request for help accurately.
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Ubi-Gracebuenza @ Ubisoft Support
Fri, 16 Jul 2021 15:48 UTC+11
Hello normalcy150147 Thank you for contacting Ubisoft Support. I understand you are unable to access to your game. In this case, I recommend that you try the steps in the following support article, please: https://www.ubisoft.com/en-gb/help/article/browser-troubleshooting/000062631 If the issue still persist get back to us and please provide the error screenshot you are receiving. If there is any need for assistance don't hesitate to contact us. Best regards Ubisoft user Support Ubi-Gracebuenza
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normalcy150147
Fri, 16 Jul 2021 15:40 UTC+11
I have been unable to acess my The Settlers 7 game. I have recently regained access and find the Enormous Advantage, Castle Accessories and Crushed Mirror Map are Locked, and I cannot use them, despite owning them. The game says to open Ubiclub to access them but this only gives me a blank screen.

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Posted Jul 23, 2021, 3:12 AM UTC