Never received $250 iPhone Promo
Hi,
I purchased an iPhone 12 Pro Max back in December of last year while the $250 promotion was still running. I've attempted to contact Xfinity Mobile several times since then and have always been told "it's coming, give it a few more weeks." Needless to say as we head into August, I'm pretty convinced I'm never going to see it and hope that someone on here might be able to take a look and let me know how we can make this right?
At the time, I believe I met all eligibility criteria and at least one rep had confirmed that it looked like the gift card was pending on my account but I still haven't received it.
Posted Jul 25, 2021, 8:29 PM UTC
14
Hi there, I am so sorry to see that you have had such a poor experience with your promotion. I know how frustrating this must be for you. Just to make sure, have you reached out to our mobile experts to get this resolved at either https://comca.st/3iQloq5 or through (888) 936-4968?
Hi,
I actually did get through on chat this morning and I have a ticket number and a chat reference:
Ticket is successfully created and escalated for $250 Visa gift card. 05 29 862 42 is the ticket number. 332247119781689079 is the reference number of our chat.
I did include additional details on why I think I may still be at "pending eligibility fulfillment"
I think part of the issue is that my original order was stolen before it arrived on my doorstep. In order to get me a new phone sooner, the rep added a new line onto my account and ordered the replacement device under that new line. When it arrived, we then merged that phone back to the original line I was trying to upgrade and canceled the new line.
My guess is that due to this process, the eligibility requirements failed to trigger because of the swapping around of lines
Are you able to take a look into this ticket and see that it gets tended to please?
Thanks!