A stranger sent me money, I can't refund it. WTF.

tl;dr: I got money, I can't refund it, support is not very supportive, and I seem to have an extra few hundred dollars that I'm wary of because there is no way to refund it.

In June I got a notification about a transaction from a stranger that required me to do something to receive the money. One of those "click here" things. I ignored it, because I get those a lot and they eventually expire. I was an EARLY adopter of cashtag and have a very simple, very elegant cashtag. I get strangers accidentally sending me funds and asking for a refund all the time, along with the "Further action is required to accept this payment" nonsense. I refund the accidental sends, and ignore the "further action" nonsense and they expire. No one can actually request money from me, just refunds, so I just carry on with my day.

And then in July, two more from the same person came in. My bad for not paying close enough attention. They were direct transfers.

I don't use this thing very often. My husband and I sometimes send money back and forth, sometimes it's used for work lunches, but you know... I've worked from home for over a year now, sooooo. It's just not a thing I use every day or even every month.

Imagine my surprise to find there's a balance there when I went to refund some poor girl her funds and reject yet another "Further action is required to accept this payment" fund from this same person who keeps sending me a couple hundred bucks every time he feels like... what? Testing a new credit card? I have no idea.

And there sat two completed transactions from July. I attempted to refund them, and that didn't appear to be an option, so I reached out to support via the email support. The below is paraphrased AF.

Me: A stranger I don't know sent me money. I can't find any way to send this back. I want to refund the exact transaction, do not want to initiate a new transaction. DO NOT WANT.

Cashapp Agent Number 1: Yes, I can see the funds were sent to you on this date. Click the three dots to refund. Blah blah blah.

Me: That's not an option. Here's a screenshot of the options available.

Cashapp Agent Number 2: Click the three dots to refund. Block the sender.

Me: Any update here? I don't have that option. (Internally: HELLO, I SENT A PICTURE?)

Cashapp Agent Number 3: So sorry for the delay. Click the three dots to refund. If that's not an option, try reinstalling while holding your left foot with your right hand while simultaneously chanting and sacrificing a chicken.

Me: Log out of app, uninstall, shutdown phone, wait, boot phone, reinstall app, four, no wait, FIVE TIMES. No refund option. Sorry guys, REFUND NO WORKY. (Internally: WTF DID I JUST DO TO THAT POOR CHICKEN?!?) Here are the transaction ids. Can you please reverse these somehow?

Cashapp Agent Number 4: Oh, yeah, you can't refund anything more than 30 days old. Oopsie doodles. Here's some instructions on how to send funds newbie person who has been using cash app since before we had cashtags. Clearly you are too stupid to figure this out on your own, so I'm going to cheerfully help you out!

Me: Look, this guy is clearly running some sort of scam and is going to ask for a refund the minute I initiate a send of money. And then he's going to be all "I didn't get no funds, me want refund!!" I'm not doing that. Please, for the love of god, reverse this transaction. (INTERNALLY: I HAVE BEEN USING THIS APP SINCE IT WAS LAUNCHED! I JUST UNLINKED MY CARD FOR THE FIRST TIME EVER BECAUSE OF YOU PEOPLE.) Breathe. I would really like to have this transaction reversed. Please.

Cashapp Agent Number FIVE: Hi, what's the email address and phone number of the people involved? The cashtags, amounts, dates of transactions?

Me: Oh gee, gosh, I do not know their email address or phone number, they are a total stranger. Here's all of the information I've sent previously. (INTERNALLY: I DO NOT KNOW WHO SENT ME THE MONEY, HE IS A STRANGER. PLEASE FOR THE LOVE OF GOD STOP MAKING ME REPEAT MYSELF OMGKILLMENOWWHATISWRONGWITHYOUPEOPLEafjpowutp98ty9 AAIGHOEREWHRGHLSKJFOPUT%@#$*(UR#$WHRNTGIVUHP(UWGR (P*$TEUW@P(*UV T*@)Vijgfbrdou8tj) I think I just had a stroke, thanks so much!

I'm going to go have a cocktail. Then I'm going to bet my husband 5 bucks they tell me to click the three stupid dots again. And we'll conduct the transaction on Venmo.

EDIT: No, randos, I'm not sending you money.