Why is my IP address being blacklisted and how do I get Comcast to clear this up?
It seems that only my ISP can remove my IP address from Spamhaus Blocklist. Can I get some help on this?
Posted Sep 2, 2021, 7:41 PM UTC
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Hello, u/HighNoteCoffee, thank you for reaching out regarding your IP address issues, I can help you get to the bottom of this. I'm sure that is a pain to deal with, but we'll get this figured out for you. Are you getting any type of error message or error code on your end?
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Well, the emails have a question mark avatar next to the person I send to. I double check and see if the recipient has gotten the email, they check spam and thats where its embedded. I use BlueHost for domain, work email.
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How can I provide IP address without compromising security to see if Xfinity can remove from SBL(Spamhaus Blocklist)?
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u/HighNoteCoffee, thank you for clarifying that detail, it helps to get us on the same page. Are you only having this issue with sending emails? Are all of your emails being impacted the same way? The reason I ask is to make sure we go down the right path towards a fix. We may need to grab some private information to troubleshoot the issue, but if we go that route we'll grab those details in a modmail.
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Only when I send out.
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u/HighNoteCoffee, I'd like to run some targeted troubleshooting steps with you. I appreciate you hanging in there with me and taking the time to type out those details. In order to get started can you please send a message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.
Business Hours: 6:00am - 2:00am EST, 7 days a week
Contact: 1-888-565-4329
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If you have your own router and get assigned a blacklisted IP, just clone your router MAC to something else and reboot modem - boom, new IP.
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We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.
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