Touchpad works in bios, not in windows 10
Hi there,
Have a weird one. I recently did a windows update and my touchpad stopped working. The update was a culminative update and there doesn't seem to be a rollback functionality.
The touchpad works in the bios, and I've tried reinstalling the drivers, but with multiple generic HID devices, I'm not sure exactly which one. I think I may have to drill down to the device ID string.
Anyway, it's a MSI GP66 Leopard 10UH and was hoping someone had a similar event or had a suggestion.
I'm not sure if the Windows update did it, specifically. Might just be timing. Anyway, would love to hear your thoughts. Thank you!
Posted Oct 3, 2021, 6:34 AM UTC
11
Using an external mouse go into your device manager and uninstall the trackpad then reboot. Do not try to install the driver. Sometimes windows 10 will install a bad driver.
Could also be the trackpad is turned off. Check the keyboard and see if there is a button for that (usually Fn+ F? Or just F? Depending on how you have the BIOS set up for function keys)
I see this issue on a lot of machines in my office. It’s not just your and it’s usually windows update that messed it up.