How am I supposed to handle this? (Rant)
I don’t actually need advice, it’s just the same old same old that all of us deal with on a daily basis. I come in to work the closing shift, the first thing my (awesome and very hard working) mid says is, “I’m so sorry.” Why? We’re out of lemonade, sleeves, green tea, caramel, toilet paper, paper towels, napkins, stoppers, and espresso beans. Cool. Oh, and we have two sick partners so were understaffed. She’s been calling all morning to find coverage but I may or may not have a closing barista tonight. Dm won’t turn off mobile. We’re on a two floor from 1:30 until close tonight, and if no one covers the closing shift I guess I’m locking the doors, ignoring the mobile orders, and just doing the inventory count? How am I supposed to function like this? How can corporate demand we raise our connection scores when this is what we deal with EVERY DAY? Give me enough partners to run the store so we can make connections! Give me basic supplies needed to run the business! Okay. Rant over. I don’t get a lunch today, so this five minute rant will have to do.
Posted Dec 15, 2021, 8:34 PM UTC
There's no way you can run a two floor! Not to mention that you can't be in the store by yourself if you don't get a closer. They need to close your store! In fact, I wouldn't even attempt to do it. Where is your SM? Why aren't they supporting you? We close our lobby when we are short in the afternoon/evenings or close if necessary. This is complete bullshit and you shouldn't stand for it!
Wait, it’s not ok to run two floor? My shift and I open every morning just us and it goes from 4:30 - 7 most mornings. Then we gain one partner. My sm thinks we don’t get busy until 7, but we do… oh boy, do we! Our store is the only one within 30 minutes away through a mountain road and we’re near an ocean harbor, so commercial fisherman galore, and surrounded by farmlands, so many farmers. Our morning customers are abundant and quite the early risers. I can’t tell if she doesn’t like my shift supe or both of us or just doesn’t feel like we need the help. This has been since I started in October. My shift never gets her orders done on time and I always feel like it’s partly my fault. But I feel like I’m going as fast as anyone possibly can without making mistakes. If I’m wrong and we shouldn’t need more than two, I can handle the criticism!
Edit to add opening time
You can totally run a 2 floor. It sucks, but there isn’t any rule against it. And each store is assigned the number of people they have to open and close. If your only assigned 2 your SM might not have a ton of flex room.