Source
r/Visible•
MaidenLocks

Visible App Won't Accept IMEI for Free Trial

I'm trying to sign an Iphone 12 up for the free trial. It says the IMEI is not available. I double checked with my current carrier that the phone is not and has never been locked. I've been chatting on Facebook Messenger with Visible who checked and says the IMEI number does work when it's entered without spaces. The sign up process in the app automatically inserts spaces. I was told to sign up online and then blown off on Messenger. It doesn't appear you can sign up on the website; the website directs you to a QR code for downloading the app.

Any thing else I can try?

Posted Jan 8, 2022, 3:41 AM UTC

013
abcgeek•

Shot in the dark here. Your iPhone has 2 IMEI numbers. Are you sure you’re using the right one? Should be under “DIGITAL SIM” all by itself.

4
MaidenLocksOP•

On my iphone there Physical sim and Available sim. Physical has the ATT identifying info. I've been using the Available sim.

1
MessiLingardo•

So you have 2 sim slots(one physical, one electronic) with 2 unique IMEI codes. You’re probably using both slots if Visible says your IMEI isn’t available

1
MaidenLocksOP•

No. I'm not. Only one account with one phone number. Only using the physical slot. Settings shows the eSim as being available. As far as I can tell from searching Reddit there is something quirky specific to some iphone 12. My phone would work with a physical SIM just not the eSIM which is the only way to take part in the trial.

1
gwite•

Happens to many. Me included.

Probably need to get white-listed on Verizon.

There's threads here on how to do it. Maybe someone can chime in with links.

Worked for me and many others

1
MaidenLocksOP•

UPDATE: I did finally hear back on Facebook Messenger from Visible. Long story short, they asked me to send a screenshot of the Sim Not Available message I was getting. They determined that this is one of 3 possible messages and what I got is the one sent when a phone has had a trial or been a Visible customer already. Since I bought this phone new from an Apple Store a year ago and it's only been on ATT they have kicked the issue up to a technician. We'll see what develops today.

1
MaidenLocksOP•

So this is what they are saying:

Not all phones will be compatible with the eSIM, even if the model is compatible we need to check each individual device to make sure they will work. The IMEI of this particular device is showing it will not work on eSIM but you can use it with a physical SIM.

No free trial for me I guess.

1
SweetAd3240•

You need to whitelist the phone for Verizon. This is common with visible and tons of prior posts on how to do this.

1
MaidenLocksOP•

I did search on "Verizon whitelist." What I found is many threads noting a problem specific to the iPhone 12 eSIM with few options. One tenacious user did finally go through enough tiers and time to get his eSIM manually listed but that was done for an existing Visible customer trying to access his eSIM. They don't seem to want to bother for a trial wannabe and I know it's not worth it for me to spend hours trying to move it up the food chain. Definitely Visible's loss. Some of those threads are a year old. Lost customer opportunities.

1
SweetAd3240•

Is this one of the things you tried? https://www.reddit.com/r/Visible/comments/rzby5z/solution_if_your_phone_is_unlocked_and_visible/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

1