I thought you were a robot
Apparently being too good at my job's opening statement makes me inhuman.
Beep Boop.
How many ways can you say "You've called __, this is _, how can I help you?" and still meet KPIs?
Posted Feb 7, 2022, 7:14 AM UTC
2811
Literally dealing with the same issue. Also had a woman once tell me I sounded like a debt collector and that it probably makes people hang up right away and that she knows cause she used to be one and I was just like… lol
9
Hi my name is ___ with ____________, are you in a safe location. If I don't tell you those three, you either think I'm rude, possibly don't know why who I am even if you called and well the last part is just so I don't auto fail my call if qa gets ahold of it.
3
Surely they're not going to answer the call of it was not safe to do so.
2
You'd be surprised
4
I work the same job as you. One of my coworkers answered the phone once and they screamed "fuck they switched me to the male robot" he had to actively convince them he was a person.
I also had a member once ask me if I was alive? Which was startling
2
Am I alive? Well good question... *laughs like a robot*
2
I did say bee book beep once. Member did not enjoy
2
I have been the voice of multiple IVR's and my customer service voice fairly often gets mistaken for an ivr. It used to bother me, but at this point I truly don't care. I have worked to perfect a neutral accent, clear enunciation, and proficiency with "difficult" words so I sound like I know what I'm doing no matter what I'm doing, and it's gotten me far.
3
People sometimes ask me if I’m a real person…
2
I just laugh and say thank you.and move on.
1
You don’t the point is to move up in the ranks so you aren’t saying that or finally landing a career.