PR Confirmation Tab Gone After Second Login

Hi, this is for my friend who I helped going through the process.

She received portal invitation today.

Signed up using the temp password. Changed the password. Signed back in with the new password.

On the portal there were two tabs: PR Application (for new applications) and PR Confirmation. The PR Confirmation tab had her current approved application. I selected that one, it went to a page to add address and picture.

Address was added (she is in Canada).

Picture was uploaded, however it gave too many warnings. She decided to go take a new picture and come back. We left the browser session open but closed the laptop.

Few hours later, we open the browser again. The session is not timed out. We upload the new picture. It takes a long time for validation, and it times out.

I closed the browser tab, went to the portal again. I was signed in but the PR Confirmation tab disappeared from the top bar.

Signed out and back in times and times again. Tried different browsers and devices. In every single case, signing in is successful but the PR Confirmation tab is missing. There is nothing on the page about the approved PR application.

I already emailed IRCC about this. I classify this as a technical issue.

I plant to tweet them tomorrow at 9AM and call them at 8AM.

Questions:

• Has this happened to anyone before?
• What is the best way to talk to an IRCC agent about this tomorrow morning?

Thank you!