Source
r/VWiD4Owners•
WellTimedPoop

Is there anything I can do to make the app (myVW) more reliable?

I was one of the many people who complained about car-net for months and was super excited when they launched a new app. Except myVW is WAY worse for me. It literally never persists my session. Every single time I go to open the app, I get an error saying it can't log in. So then I have to enter username, password, and pin to get back to the overview screen. If the car is charging (and since I charge on L1, that's basically always), I can't control the climate without stopping charging first. If I try to start the climate while it's charging, I get a success confirmation on the app but the car itself throws an Auxiliary Climate Ctrl error.

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If I want to stop charging and then start climate, that's like a 5 minute loop of waiting for the car to respond, and even still I occasionally get the aux climate error.

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The fact that the app doesn't show SoC is super annoying as well.

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Any tips to improve operation? I had a loaner tiguan this week while my ID.4 was getting some cosmetic work done, and I forgot how nice it is to just have a remote start button on the keyfob to get the car cooling down (I know the ID.4 has a setting to turn climate on unlock button press but that has never worked for me either)

Posted May 27, 2022, 12:41 PM UTC

613
cactusmask•

No

6
WellTimedPoopOP•

:/ that's kinda what I figured. It's just so frustrating because the app is barely a value-add at this point. Remote climate basically never works for me, and checking the charge status takes so goddamned long that I'd rather just walk out to the garage and open the door.

It sucks that the "unlock to turn on climate" doesn't work for me (idk if it works for others. i've had other gremlins that people here haven't been able to reproduce) so between that and the shitty app, there's no way for me to cool my black car with black leather seats to a safe temperature

2
cactusmask•

I had a Chevy volt that used the same app I think. It was so awful 100% of the time, I’ve learned to just not deal with it at all. Neat to check from time to time, but better to forget it’s there

1
TheWakened•

Yes. Uninstall it.

6
Seahawk_I_am_I_am•

A hollow voice says ”fool”.

2
Codesleuth•

When I got my ID.4 GTX Max last week, the sales guy had me install Volkswagen We Connect ID: https://www.volkswagen.co.uk/en/connected-services/we-connect/we-connect-start.html

It seems the myVW app is deprecated now. Although this app doesn't seem that much better.

1
WellTimedPoopOP•

Oh yeah I think that's a europe vs USA thing. Europe uses WeConnectID. US (maybe all of north america, not sure) uses myVW, formerly known as car-net

3
SP3NGL3R•

I wonder if I change my phones location to the UK if the App will talk to my US ID.4 ... Zero chance I'm sure as the databases must be different on their end, but wouldn't it be funny if all of a sudden all those fancy European options just work?

1
WellTimedPoopOP•

Unfortunately not. The European app talks to a completely different set of APIs. I looked into if I could connect my car to homeassistant and it’s Europe only :(.

It would be hilarious though if it was that easy

1
freshgeardudeOwner•

Check if your app is updated. Mine shows SoC.

App still sucks overall though, but there is the climate button

1
WellTimedPoopOP•

Oh, sorry, meant to say that it doesn't show SoC while charging. It does show it when the car is fully charged (which, since I charge on L1, is extremely rare)

1
makemesometea•

I use Samsung biometric authentication, makes logging in a touch of the thumb.

The rest of the app still sucks though, but I push through anyway because I like the climate and battery % management from remote.

1
ID4gotten•

I haven't been having these problems, but then I don't use the climate controls often. I wonder if it might be a (cell or wifi) network issue, or an issue of switching between them. Try a few things:

- If you're not using wifi on your phone, turn it on while at home and see if that helps.

- (You could also try wifi only while in airplane mode, but that's clearly only a diagnostic step and not a practical solution for you).

- If you *are* using wifi at home, try turning it *off* to see if that helps (by preventing switching back/forth from wifi to cellular).

- Finally if you have poor/unreliable reception with your carrier, you could try the app on another phone and carrier (e.g. a spouse/partner) to see if it works better.

1