Hello.
I have been attempting to help my partner fix her pc because it is freezing and nothing seems to be working. We downloaded updated drivers for the devices, did the SFC scan and it said it fixed the files (but the freezing keeps happening), and even reinstalled Windows. Nothing is working and at this point we have no idea what to do. The problem is that the computer freezes when attempting to play or exit games (this is random, sometimes it happens sometimes not but this past day it has become near constant and hence the request for help).
For info it is an Intel i9 with an Nvidia 2060 graphics card and 32 gigs of Ram, and is roughly 4 years old. (I can update these if neede
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