Hello,
I have a problem where users are getting stuck in Disconnected mode. The problem appears to happen at random while the users drive around their territory during the day.
A few observations:
- OWA works. The problem appears to be isolated to the Outlook client installed on the machine.
- Rebooting works. This is not an ideal solution as some users experience the problem several times a day.
- We use a Cisco VPN client.
- Outlook.exe /safe has no impact. The client opens and stays in disconnected mode whenever we use this feature. This suggests that the problem is not related to the add-ins.
- Outlook Connection Status tool shows an authentication error. Howe