I've started two secure email channels with them, get a response requesting to submit some documents, I then do that, and I get no response whatsoever. Nothing in the email, I send follow up emails, and still nothing. This happened twice over a span of 3 months.
I then call their number, and I'm unable to reach a human because my phone number and SSN doesn't match anything in their database despite the fact that I have a whole account with the exact same information where I can view my entire employment data!
The last resort is mail, but given the fact that phone/email is so utterly useless, I'm hesitant to waste time here. How did you people out there freeze TWN??