morphypaul

tl/dr: if you're renewing your passport, book a slot on the appointment website, print appointment letter and turn up directly at the Immigration office with RM200. You'll have your passport ready in about an hour.

the longer version:

For work reasons, I had to renew my passport. I have renewed my passport several times before and I am somewhat familiar with the process. However, this was the first time I was renewing the passport during a global pandemic and I had read horror stories online and from friends/family about their experience with the Immigression department.

I decided to call up the office (on a Sunday morning) and they answered! The lady who answered recommended to walk in b