zeoslap

I was chatting with an agent who explicitly promised me a standalone 1-Gig internet rate for $50/mo to downgrade my service (removing TV). They provided me with reference number 33225724038465498 to confirm the deal.

When the confirmation email didn't arrive, I reached back out. The subsequent agents told me that rate is only for new customers, and one tried to force me into a mobile line bundle to get it.

I am currently waiting for a supervisor, but I'm posting here in hopes the Digital Care Team can look up the reference notes and manually honor the rate that was promised to me. Thank you!

Here's a snippet

So, I am going to update this plan for you.

Will that work?

3:25 pm

I have an hx thermostat, there is a supporting app and that app that at least for me no longer connects. The app used to use kraftful.cloud on the backend, those guys got acquired so I'm concerned that the app will simply never work again.

Is anyone aware of this issue? Hopefully it's just me and there is a simple fix.

Thanks

Looking for a pickup from 9/5 (early next week is fine too)

Car went into limp mode a couple of times last week but is operable.