Source
r/Comcast_Xfinity•
kawklee

Spotty and Problematic Service in Miami

:xfinity: Official Reply

Miami has been going through a number of summer storms. One a couple weeks back knocked out service for us entirely. Ever since then, our service has become spotty and the performance unreliable. My upload speeds are dropping to below 1 mpbs. I took this trouble as an opportunity to update my gateway with a wifi6 capable gateway which now can handle the download speeds I had been paying for.

However the unreliable service has not improved. I am still getting spotty upload speeds and intermittent outages, even without present storms. I am getting frustrated. I have contacted service and it has not improved the situation. If upload speed problems persist I am considering a switch. I am paying for service I am nowhere near receiving.

I don't know if this is the right avenue to address these problems but something has to be done. I can't have the speeds constantly dropping out with no warning or cause, especially when I'm paying for a premium level service.

Posted Jun 13, 2023, 3:41 PM UTC

210
AutoModeratorMOD•

We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1
CCWilliamR:xfinity: Community Specialist•

Hi u/kawklee. I understand that your internet service has been spotty and that is something that we certainly want to address. Has customer serivce opened any tickets you are aware of?

1
kawkleeOP•

Yes it was elevated to a level 2 technician ticket, but I have no idea what that means and it wasn't explained whether that's something I have to schedule or if it will be happening organically. The ticket was opened on Sunday. I don't have the ticket number handy, I'm at my office and it's on my home PC. I can see if my wife can retrieve it if necessary.

However, clearly nothings been done yet. Our service cut out yet again last night so if there was a fix, it hasn't worked.

1
CCWilliamR:xfinity: Community Specialist•

Perfect. Thanks so much for the modmail and your account information. I will need to send you an authentication code to verify your account. This can be sent to either the phone number or email we have on file. Which would you prefer?

1
kawkleeOP•

Phone

1
CCWilliamR:xfinity: Community Specialist•

Thanks for this information. Let's take a closer look at your account. Please send us a modmail with your full name and full service address.

1
kawkleeOP•

Done

1
[deleted]•

[removed]

1
AutoModeratorMOD•

Your comment in r/Comcast_Xfinity has been removed. We understand that problems and issues can be frustrating to resolve, but we ask that you refrain from using inappropriate language in our community.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1
bradthetechguy•

Same here! I’m in Doral and its been nothing but troubles. My internet quickly drops and goes back on, and constant buffering when streaming a show/movie. Did a speedtest, one day it was constantly at 60mbps when I pay for 400mbps. Perhaps its a issue around here with all the rain or something.

1
xfinitysupport:xfinity: Bot •

This post was marked as closed. Should you experience further issues, please create a new post.

1