So, regarding that email from DeNA 2 weeks ago that asked for players' user ID that's been suspected as a scam......
Posted Jul 15, 2015, 4:36 PM UTC
68143
Just because one "You're our 1,000,000th visitor!" promotion turned out legit doesn't mean you should stop being vigilant with who you give personal / account information to.
As much as we love this game, DeNA is obviously incompetent when it comes to account services and we shouldn't apply lessons from working with them to our expectations with other companies. No company should ever have to ask you for YOUR acct number. So don't ever give it out.
"But this one dumb company did it one time on a mobile game and it was legit!" Is not a good enough reason to hand out your acct details.
27
As I say, what's the different about DeNA asking your user ID, and Airplane Company ask for your booking ID and/or your Credit Card number (not the CVC) to verify your booking?
-7
The problem with your logic here is identifying who "DeNA" is in your statement. It assumes to be the legit source, and you're lucky enough for it to have been, but it shouldn't be done that way regardless.
5
Because they would already have an association between your' e-mail address and your ID. An airplane company has many methods of finding your information including e-mail, ID, name, etc. However, the airplane company will never send you an e-mail asking for your ID because they already have the linked info!
1
The answer is: They don't have that association, because of this reason : https://www.reddit.com/r/FFRecordKeeper/comments/3debvn/so_regarding_that_email_from_dena_2_weeks_ago/ct4dd1a
-3†
If I got ahold of everyone's email address on r/pcmasterrace and emailed them from [email protected] (reply-to and from can easily be faked, btw) asking for account info, anyone who gave it to me is asking to be taken advantage of.
This is no different.
An airline asking you for your booking ID is completely different. The airline isn't going to email you and ask you for your booking ID. They aren't going to approach you in an airport and ask you for your booking ID. They are going to wait for you to approach them before asking you.
6
They do have the association for any account linked with any of their methods (ie. gamecenter, google, facebook, etc.)
0
Couple of things:
- Where's an official email/announcement? I don't mean the questionable image from two weeks ago.
- It's a very insecure and questionable method, legitimate or not. If it is legit, it's extremely poorly done on DeNA's part.
- Not like one can't manipulate an image to produce what looks to be a credible Item Chest screen. Right?
- And lastly... Your Reddit account was just made? I might see activity within the last few days, but gotta be honest, I would exercise caution with new users.
Edit: Apparently someone linked an email and more folks are confirming that it's legit... This is just a really poorly done promotion. Dump Authorization keys into a Google Doc. I'm still perplexed by it all.
15
Yep, I'm new to reddit, and in the past, I just lurked and read for info, only for a few weeks ago I decided to register so I can reply one of my fave Balthier's quote :)
Anyway, I'm just sharing the news, so maybe if in the future DeNA throws another poorly executed promotion like this again, more ppl will benefit from it.
6
Yea no prob... just... Even now I'm starting to get junk messages from accounts with virtually no karma. So to say I'm leery of new users is understated.
Anywho, you could add flair to your user posts in this subreddit by checking the link that is just below the "Relic Pulls Record Keepers" counter we have on the top of each page. You can put Balthier as your icon and whatever quote you want.
2
GOD! Thanks for this!!!
I've been looking for this for AGES! Now this is a good info for newbie :)
1
F$#@in THANK YOU! Been looking for this damned thing for ages and always felt stupid in asking where the heck it's at.
1
The picture is legit, 100%. It was extremely poor on DeNA's part, and I doubt they will make any official announcement.
0
Still don't know how to get their emails :/
13
Did some quick google searching and looked through their' website but turned out fruitless.
2
Maybe signing up for the support center with an email address?
1
I did. Then the support page for FFRK showed me "you are not authorized to view this page." Good link.
2
No dice then? Too bad. let us know if this gives you marketing mails.
0
Not yet. Not even a confirmation e-mail. Will look into it further when I have more time.
0
Did someone try this?
0
Yeah, I got an email from them once because I signed up before the game started. But haven't gotten anything since.
1
Same..
0†
They might already have it. Possibly when you upload your data through Game Center or Facebook and they link it to your email address. Just my guess.
0
Then I would have gotten their promo/announcement emails - which I don't receive...
3
Yeah I didn't get any either :/
1
Me neither. Like I said, it was just a guess. Maybe it was a random selection from the pool of emails?
1
I've gotten an email or two from them. Not sure how, but I did link my account to my email address as the method for backing up my save data, so maybe that's it? I didn't get this promotional email anyways.
-1
Everyone complain to Dena. Hopefully they send this to all.
11
I just complained - I was basically cheated out of this promotion.
7
Can you let us know how you complain? Their website is not the best...
5
Shit, so they really are asking for our user IDs through a Google doc? What the hell, man? Does this mean we should actually do it?
10
I concur, that's like totally not secure.
5
It's https, so it's kinda secure.
-4
Now granted, we had no proof that DeNA ran the backend, because it wasn't hosted by their domain.
1
I wonder why ppl feels insecure about giving their user ID, it just like a "name" nothing can be done with it except checking whether this player exist or not for DeNA ppl, they can (maybe) snoop around and see our record. but it's just like googling someone's name anyway, no harm would come from it.
If ppl are afraid that their account might get stolen or transferred to another device, what it needs is the OTP that's generated when you initiate the transfer process, and it's only working for a few minutes iirc, NO User ID is involved at all in this process.
Well, just a thought, harm's been done anyway... :)
-9
Anyone using your user ID can try to usurp your account with DeNA support.
It should not work, but it does, for the same reason than many usurpation : stupid / unprofessional people in customer service.
3
And as we've seen on eBay, people can and will sell FFRK accounts. So yea, could be a scam to get folks, then offer to sell the IDs online.
2
25 greater eggs damn
10
15 Mythril. DAMN!
5
Free three pull. >_<
0
Wow, how dumb does DeNA think we must be? They could easily look up the account number by e-mail address, they don't need to ask you for your account number. Instead, they send you this google doc that smells really fishy and asks for your WHOLE account number, it's just... WTF? Can't I just give them my friend code or something? LOL!
10
We never sign up our email to play FFRK right? so they will never know which account they have to give price to if we don't tell them our user ID.
And also, this promotion is (if I read correctly from the email) for getting new player to play their games, whether the email recipient already playing the game or not.
If the recipient haven't play the game yet, and play it after receive the email, then DeNA will never know whom they will give the prize to.
-2†
So then link it via friend code. It's much safer.
10
Vent HERE!
And some facebook posts to if people have it!
7
Congrats on the payout. I wish they had offered this to everyone, in a way that didn't seem so suspicious.
6
It appears that it wasn't scam at all and it's legit http://i.imgur.com/HuXiHA0.jpg
Here's the link to previous thread about this email, with a link to the web version of the email: https://www.reddit.com/r/FFRecordKeeper/comments/3bytzo/anyone_else_got_an_email_from_dena/csr4s0w
Who knows the promotion is still going on :)
5
I'm sorry if this comes across as outright accusing you of lying, but I have to ask about how a lot of the elements on your screen seem off-center. For example, the 8 in the Menu area is almost touching the top of its bounding area, while on my screen it's quite nicely centered. Is this a common issue for some folks? Because at the moment it makes this seem like a possible Photoshop.
8
No worries, no offense taken, it's normal for ppl think that this might be photoshopped, because I also surprised I'm the only one that receive this.
But that line height alignment error happened to my device a few days ago, maybe at the same time I updated my android to lollipop.
Here's one photo of my FFRK on my device taken with another camera, on low light, just to prove that it's not photoshopped: http://imgur.com/OmFMQOG
3†
Hey. Not accusing you of anything but this doesn't prove it either. A person could simply have the photo-shopped picture open on their' device.
If you want to prove this 100% then I think the only option is to make a video with you scrolling through those rewards.
2
well, I know that's the only reliable proof, but somewhat too lazy to do that, and to upload that video...
Okay, since I was moved by one of the comment that thanked me to report this
EDIT: The upload seems failed.
EDIT2: link to video here : https://drive.google.com/file/d/0B-hPCne0BRk8bmpJTWpLdXVVTDg/view?usp=sharing
5
I haven't looked at the notifications, BUT
While not confirming the picture either, I have noticed that many of my text/numbers became off center since last week for no apparent reason. Look at the HPs and Levels.
0
definitely the same thing that happen to my device.
0
I dunno if this is a fake or not...but the part you're talking about looks identical to my game. So maybe it's different on different devices?
-1
Haxx0r spotted!
0†
Collected from this page http://recordkeeperforum.com/threads/potential-scam.2303/
5
Awesome =) Mystery solved
1
Yeah i guess DeNa learn the lesson about make this type of promotions xD
1
good for you! but call me stubborn, even if i'd receive that mail now, i wouldn't give my user id away, i don't really want to take any chances.
I'd do it only if there were more sources saying it's safe :)
4
Well I never got any email in the first place so :(
4
Same here, i wonder what were the requirement to get it.
1
Afaik the only people who said they got one were android users, so it might have to do with their google play account. It doesn't work the same way for iOS so it's possible us Iphone users will simply always be excluded from stuff like this and the teaser email about the Festival of Gold that some people got about a week before that event.
If anyone who plays exclusively on iphone got a message then please correct me :)
2
Android user here and didn't get anything in my e-mail.
Just remember that this has not been proven to not be a scam yet.
6
Well the time for the promotion expired the 10th of July, so even if it's not a scam there is no point in doing it now :P
0
What kind of proof would you like? I know people that have the reward but I don't think any method of showing that to you will satisfy your idea of proof.
0
I'm really curious what the criteria for getting an email was. I pre-registered for the game, got emails before the game was released about 8bit creator etc, and an email the day the game came out, but saw nothing about this at all. =/
4
Same here :/
0
How can I get signed up to this?!
3
So basically... DeNA pulled off a badly-done promotion that may or may not have been for the benefit of newer players, using shady means to do so, and now the few that decided to play along with this email that not too many seemed to get anyway got a lot of nice loot and no one's heard back from them at all about it?
Silly DeNA?
3
" Thank you for your support on FINAL FANTASY Record Keeper.
Unfortunately, while we are happy to assist you with any in-game related questions, this service is dedicated to the game matters and we are not able to provide assistance in regards of this campaign.
If you have any problems or questions in regards of this application form, feel free to contact Mobage/DeNA directly at [email protected].
Thank you for your cooperation and good luck in the Realm of the Archives! "
Yea, I'm not paying a single cent for this game anymore
3
Got the same one they are fucked. Won't take responsibility for their own game.
1
"Greetings,
Thank you for contacting DeNA games. Your ticket was closed because we are currently not accepting direct e-mail submission regarding this inquiry type. Please resubmit this ticket via our website in order for us to efficiently and accurately handle your request.
You can do this by going to our mobile friendly site at https://support.mobage.com/hc/en-us and select "Submit a request" and fill out the form.
Thank you very much for your patience, and I apologize for the inconvenience.
Regards
DeNA Player Relations Team"
from [email protected]
1
People always talk about emails from DeNA. I don't know what they're talking about. Is it something I can sign up for? I'd love to get emails about FFRK related stuff.
2
Wow, awesome promotion but terrible execution. They should take a page from Blizzard and various other American gaming companies that take security and privacy seriously.
2
This is a horribly executed promotion.
That's an insult to actual horribly executed promotions. this was downright abysmal. No official announcement, as far as i can tell no mention of it from customer support, A poor collection method. This thing was an all around fumble. And now a very lucky few who received emails for reasons still unknown, and who actually went with a YOLO approach to account security, get a huge payout. and the rest of us are left with a bad taste in our mouths and scratching our heads.
The people I know that received the rewards decided to email DeNA first to confirm it was legit before filling it out.
[deleted]
Um, this is the first time I've even HEARD of this.
GG DeNA.
[deleted]
No kidding this is no way looked legit. I feel like it's a reward to people who are the most likely to get scammed. I've got emails from Dena before though and didn't even see this one so whatever.
It's such a bad promotion that even after being shown photographic evidence that it is legit, my brain has trouble processing the idea that it's actually legit.