Source
r/battlefield_one•
Megabyte2

False Fairfight bans officially confirmed [PC]

Discussion

Over the past few months many people were claiming to be falsely banned by Fairfight.

Today an official statement was released by the head of anticheat.

Hello Battlefield players, We’ve recently addressed an issue where players have been wrongfully banned from Battlefield 1. The cause was a single legitimate third party application tampering with the Battlefield 1 process, triggering a game/internal check against the player which in turn was reported to FairFight for automatic banning. Disabling the specific policy in our anti-cheat software has corrected the issue and we have lifted the ban on the affected players.

We approach anti-cheat systems cautiously. We take every step needed to suspend those who violate our Terms of Service, but also mitigate instances where an innocent player may be banned.

If you feel that you have been wrongfully suspended by our anti-cheat systems, please reach out to us at http://help.ea.com .

Source.

I personally appealed over four times and was told each time that the ban was 100% correct and would not be removed. Only a few days ago when Ali Hasoon looked into it the ban was confirmed to be a false positive and I am thankful to see Dice acknowledge that there was an issue. Unfortunately in addition to the ban, my original stats were removed (that I spent 100+ hours on) so the effects from this issue will continue.

I wish the issue was dealt with sooner but at least those effected can play again. I wonder what software caused the conflict.

Posted Mar 30, 2017, 7:21 AM UTC · edited

5335
BillyHoWCR~•

So what amends have they made to those who were falsely banned and could not play their paid for game online?

15
Megabyte2OPsmoogelz•

As far as I can see, nothing. Some people were unable to play the game for months due to this issue and have spent many hours writing appeals, creating posts, contacting support etc. It's rather unacceptable that it was an issue in the first place and that it was left ignored for so long.

7
vlasvilneous•

What 3rd party programs do you have running while playing BF1?

Specifically the day you got banned would be best.

2
Megabyte2OPsmoogelz•

Nothing out of the ordinary. I was banned twice and every time I play I have common everyday applications like Firefox in the background. Everything else gets closed down.

Only things that could tamper with the game which I used on both occasions would be MSI Afterburner or Comodo.

2
vlasvilneous•

K, so it could be MSI (doubt it) or Comodo. But it could also be a plugin on Firefox.

1
BlitzC•

I had Flux, Geforce Experience, Teamviewer and MSI Afterburner running but a lot of ppl are using them.

1
3doggg•

Compensation for players wrongfully banned should be MASSIVE. I'm talking about reimbursement of the money spent on the game, if bought on Origin. Or free game of your choice on Origin.

Of course keeping the game plus getting premium if you only had base game. And maybe something extra.

5
Two2na•

Yeah honestly... I never had any issue (I'm console player) but you've clrarly been wrongfully prevented from enjoying your paid for service... I'd say those affected should keep complaining until they get done actual compensation/find out how many people were affected and work as a group

3
Vampirejoe•

FF just a joke from the beginning, thousands of thousands Hacker still in the game.

4
KareN4299•

good to see, but I dont play this game anymore.

3
Wandering_Thoughtskazaric•

Some people would probably mock you and say things like "why are you still in this sub then meight" but you have made a great point here, almost every operations game I have played have cheaters in it, and I can only see more and more people leaving the game if they continue to ignore the fact that FF is next to useless in it's intended purpose. It's so disappointing that this game is amazing but time and time again I see cheaters destroying people unpunished.

3
Minidoracat•

They finally admit their mistakes

So when will they apologize to me?

3
qlimaxmito•

While you're here, any program you suspect as the culprit of the ban? OP thinks it could be Comodo; do you run it?

2
Minidoracat•

While you're here, any program you suspect as the culprit of the ban? OP thinks it could be Comodo; do you run it

I don't know

https://youtu.be/6vlmZJZ1D9A?t=22m51s

1
betephreeque•

They should release a "my bad" battlepack

3
UslesscrapG-Gnu•

I knew it,Now i can play again...
BUT earlier there was no Problem with Fairfight, and according to Their anti-cheat team both my one week and my perm was legit.
Seems that they was wrong though Sabz was telling every one that their bans always was legit. And mods in the BF forum locked threads that was questioning their bans as factory assembly line. I have been perm banned since 2:nd of Mars, no mail or nothing to tell me that the ban has been lifted. I did not hang around on a forum for a game that have banned me wrongly, so i was just lucky too try to game today. EA is not know and will never be know for their great customer service, more like they like to stomp on you as a paying customer instead.

2
tuwka•

My friend (game name Mayrouss) was banned (suspended for a week actually) two days ago and he is 100% not a cheater and never used any software. Was really hoping this would unsuspend him but nothing changed actually. This really sucks and there is no reply from ea support regarding this. So still an issue.

1
stalker007•

Mayrouss

This is interesting to see, as his stats are fairly average.

So we have to assume that FF goes by more than stats...

https://battlefieldtracker.com/bf1/profile/pc/Mayrouss

2
Cant_Frag•

FF looks for anomalies in stats. So if you're an average player most of the time, but then have 2 games where you've got 100% accuracy and way above your normal kd/spm etc, it will be triggered to look into you.

I can say this as I know my stats are far above average and I've not had any trouble with FF as my stats are fairly consistent. Obviously you have good and bad games, but that's what FF is supposed to be tuned to notice.

3
joshuawsomeDr_Josh420•

Also he had 830 LMG kills on March 24th, yet his most used weapon is the 1907 sweeper at 730 kills, it would also actually appear he got most of his support class kills in one day, which imo is probably what caused his FF ban.

1
Cant_Frag•

What's his accuracy with that lmg? How many of those kills are headshots?

1
tuwka•

Yep, the stat is true. The reason because before we met he mostly played medic and now that we have our own squad and I main medic, he uses Support to balance our firepower. So many kills with LMG that day because we've been playing Fort Vaux non-stop basically, but ofc I'm not sure if it was really 830 or less. Anyway, the I'm not trying to convince you he is not a cheater - he isn't - the question is why the hell was he banned with such average stats. The only real anomaly I can think of is he doesn't play tanks very often and two times that day we tried to make a lot of kills with him sitting in a tank and me repairing it so his vehicle k/d probably blew through the roof. But two games is too quick to judge for FF imho. We will see whether his suspension is lifted in one week.

1
unitar•

Don't know if he's average- his KPM with individual weapons are all top 1% or better. It's spread over many weapons and consistent, but you can't really draw a conclusion from that necessarily in either direction (that he built them each up, or that his aim became great suddenly and he started to use them, or whatever). The tracker is bugged atm for time based stats on some profiles too.

1
MexiMcFly•

Well yeah Fairfight basically said their bad, EA hasn't said in light of this news, or anything along those lines. Looks like they're letting them take the fall but I would expect any normal company would take some time and figure out how they want to proceed. EA is no normal company and as everyone knows they treat their customers poorly and I say this as a BF2 vet.

1
ilostmyoldaccount•

I thought RAM and processes aren't scanned? I don't know what to believe now. This statement or what was previously said by them about FF.

1
Megabyte2OPsmoogelz•

The BF1 process did an internal check itself which was then reported to FairFight. Fairfight then automatically decided upon the action.

Fairfight doesn't scan your PC. It seems the game client performed its own checks and then reported something to FairFight.

The game probably thought something was tampering with it and flagged it as a cheat.

1
ilostmyoldaccount•

Ok thanks. I didn't know the game client itself had rudimentary anti-cheat and/or anti-tamper features. Shame the game client isn't doing a good job though. Seems like a wasted opportunity to harvest more bans. Instead it just creates false positives while having a low overall detection rate.

1
DesGaizu•

Got my "were sorry we fucked up" email today too I'd been in chats with them so many times but nope 100% FF says your cheating.

I also use comodo firewall

and oh yeah thanks for wiping 250hours of stats which have not been given back GJ!

1
DeSeRt-FoXx30PantyHampster•

Contact Ali Hassoon on twitter (@Striterax_)

he helped me out. Took a month though

1