r/Sprint•
MSV34

Upgrade Options to iPhone 13 Pro Max

General Question

I have a Samsung s20 Plus on an installment 24 month plan. Apparently, after 12 months, the phone was "purchased" and I am on the 4th month of that cycle. A rep at the T Mobile store said I still owe $300 on the phone over 9 months.

My Sprint app says I can upgrade early and pay $30 a month for an iPhone 13 pro max. I went to the store and the rep said I had no other options but to pay the $300 outright or add it to the monthly bill on top of the $30] for my samsung for the next 9 months.

Am I missing something here? If I'm returning the phone I don't fully own, it isn't an early upgrade.

Posted Jan 17, 2022, 5:38 PM UTC · edited

57
revik2Verified Employee - Corporate•

If you want to do the "trade in" and get $800 dollar trade in value to trade in the S20 you need to first buyout the S20 outright on MySprint so you own the device and there is no pending installments.

After that wait 20 mins or so then go online to upgrade and you should now start seeing the $800 dollar trade in offer when upgrading to a 13 Pro max.

3
MSV34OP•

Yeah but it's being marketed as an early upgrade, you are discussing a trade in. Therefore, if I pay the $300, its not an early upgrade since I would then own the phone.

So really the deal is a trade in of $800 but not an early upgrade option?

0
revik2Verified Employee - Corporate•

You need to see what options are presented when you are upgrading online.

If you get a giveback option and not have to pay the rest off and upgrade or not. Or if there is a “turn in” offer for something that is currently financed.

If you want to do a trade in you would need to own the device outright first.

1
MSV34OP•

Thank you. What does it mean if there are no options when upgrading online? Ie, I go to checkout, it gives me the monthly cost of the iPhone, and then just asks me to pay. Nothing about turning it in or paying the device outright.

1
revik2Verified Employee - Corporate•

Sounds like you have the 9 monthly installments active.

There is no other offer you are eligible for without paying off that 9 month installment billing. Once you do then it cancels that loan and you can then trade in the device you now own to get 800 off when upgrading.

3
phonesforall000•

0 I have a question what is making you change to an iPhone from an Android because I consider doing that as well but I just don't know what I should do yet. I currently have a pixel 5 thinking about the 13.

1
jed34237Sprint Customer•

I switched from android to iPhone and honestly have no regrets about it. Love the camera and the battery is great.

1