I have a Samsung s20 Plus on an installment 24 month plan. Apparently, after 12 months, the phone was "purchased" and I am on the 4th month of that cycle. A rep at the T Mobile store said I still owe $300 on the phone over 9 months.
My Sprint app says I can upgrade early and pay $30 a month for an iPhone 13 pro max. I went to the store and the rep said I had no other options but to pay the $300 outright or add it to the monthly bill on top of the $30] for my samsung for the next 9 months.
Am I missing something here? If I'm returning the phone I don't fully own, it isn't an early upgrade.