I ordered a Y-Drive for my brother which was supposed to have two stops, one to pick up his chaperone, and then take him to the dentist. He has a social disability (agoraphobia) and is unable to function out in public alone.
The driver arrived at the first stop, didn't wait for his chaperone to walk from the front door of her apartment to his vehicle, yelled at my brother to either get out of his car or else they're leaving RIGHT now, and took him to his second stop without his chaperone. Now he's stuck at the dentist with no chaperone and trembling from being yelled at by the driver.
I need to contact someone at Y-Drive to express how inappropriate this whole situation was. I saw a number