r/labtech

Cw should have really thought long and hard about renaming LabTech to Automate. Not only is there such a large amount of knowledge, chat communities and forums based around the 'LabTech' branding, but the term automate is so vague and general you will never find any information on automate as easily as you would if it was named LabTech.

Not to mention Automate has been practically ignored by all these fan sites who are still using the name LabTech as if nothing happened.

What are your thoughts?

Part of our compliance standards require us to have 2-factor authentication to protect client access and data. It's a good practice that I wholly endorse. Unfortunately, LT only supports AuthAnvil.

AuthAnvil is way over-priced and disaster to manage so I'm trying to raise the need for LT to release support for Google Auth.

ConnectWise listened and released it earlier this year. I fail to see why LT forces me to over-pay for a Kaseya product just to follow security best practices. I was hopeful LT 11 would support it but LT support confirmed this morning that it does not.

What gives LT? Help a partner out!

Anyone a bit baffled by the UI design choice with this newest update that was rolled out?

The font is huge and I seemingly can no longer just drag and drop machines between locations/groups, or clients, etc?

My team is just getting into it this morning and this seems like a real step back when it comes to usability.

We upgraded to v2019 recently, and there are so many little frustrations with the UI, I decided to make a custom dataview we could live out of instead of the "Browse" interface.

Problems I had with the new stock UI

• Say you want to copy and paste a hostname out of the thick client...a pretty common need for someone in IT, right? No hostname for you! Apparently it's not possible because they made the text not selectable everywhere the hostname is displayed.
• Want to find a computer that's currently idle at a location (a pretty common need) to use to test something/etc? v2019 says: double click to open each computer, wait forever for the computer management page of each to load, and vi

https://www.crn.com/news/managed-services/connectwise-control-msp-security-vulnerabilities-are-severe-bishop-fox
https://know.bishopfox.com/advisories/connectwise-control

https://blog.huntresslabs.com/validating-the-bishop-fox-findings-in-connectwise-control-9155eec36a34

The above is for 19.3 and a "Canary" version of 19.4 but apparently does affect later versions. I'm not clear if 19.6.x fixes everything thoug

Hello everyone! This subreddit used to be about laboratory technicians but i was able to get moderation of it once it was dormant.

I would love for this subreddit to become a place where employees and partners can communicate to come up with ideas on tweaks and improvements and for partners to help answer each others questions.

First, download, edit the two lines and upload this powershell file to your Labtech server's inetpub directory: https://controlforum.connectwise.com/yaf_postst10884_Uninstall-and-Reinstall-your-ConnectWise-Automate-Agent-from-Control.aspx

Second, you can run this command (two lines) on one or multiple machines and it will reinstall Labtech on it:

!ps (new-object Net.WebClient).DownloadString('http://your-labtech-server.com/reinstall-labtech-from-screenconnect.ps1') | iex

This has helped save us countless hours, we faced a situation where all our agents became corrupt after failed upgrade.

IMPORTANT: you have to increase the "RunCommandKillAfterMilliseconds" system value from 10000 millis

We were getting a lot of false positives or smart tickets that I didn't care about. The vast majority of these were flash drives and Dell PC's with Micron SSD's which is a known problem. I created a new monitor to replace the built in Ignite problem. I wanted to share with others. The last two parts of the additional condition make it only pick up smart warnings from Drive letter C: and ignores the SMART ID 185 which is hardware ECC Recovered which is the problem with the Micron drives. They throw false readings on that ID.

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https://i.imgur.com/86ry9Uf.png

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I think every Automate admin has experienced the frustration of how slow the desktop application is. My primary Automate server has ~10,000 agents, and my users were having a horrible experience on a daily basis (they named the agent context menu "the right click of death").

I was sick of the painful user experience and the administration headaches -- so I upgraded to MySQL Enterprise and did a deep dive into how the application interacts with the database. Using the management tools from Oracle I found lots of issues, and after correcting them it's a night-and-day difference (the right click of death is gone!).

Each Automate deployment is unique, and there's no hard code-able one-size-fi

Hey all,

I noticed a few people are having to do this, we use to and fixed it using the below info, give it a go and see if it fixes your issues.

I do believe there is a small chance of users having this issue again after an update, but you just re-apply the fix to that user.

(You will need to sign-up to view as it has downloads for the fix) https://www.labtechgeek.com/topic/72-use-control-center-without-local-admin/?tab=comments#comment-224

Also our sysman added that we also: Additionally, for any multi-user machines (terminal servers, in particular, but would also apply to desktops used by multiple people), we apply a group policy that gives “Modify” permissions to all users on the fo

I cant say how much time ive lost in the past 2-3 months since the upgrade to 12. The Control Center constantly crashes, it freezes, it closes without warning.

Today alone ive had to reinstall it twice. Even the uninstall procedure doesnt delete the tiems in the Labtech Client folder in program files. WTF LAbtech this is supposed to be getting better not worse with every release.

Just now it locked up on me when i tried to view the services for a client machines. Didnt time out and say sorry couldnt load that please try again, just straight up crashed, and now it wont load at all, the green circles dont move after clicking login.

Looks like im going for my 3rd reinstall today.

Suppor

Should anyone be interested I will be doing a webinar with MSP Webinars Thursday (Feb 1) to go over Patch Management design and concerns. I believe it will also be recorded for later viewing as well.

https://www.comprehensivemsp.com/single-post/2018/01/30/Patch-Management-in-Automate-12-Upcoming-Webinar