Senior Experience Technical Support Specialist - WFH

📢 Company: Microsourcing

📢 Location: Libis, Quezon City

📢 Setup: Work from home

📢 Salary: 35k- 40k (may change depending on the recruiter)

📢 Start date: Will be discussed by the recruiter

For equipment: Will be discussed by the recruiter. Having your own is a plus

-----------------------------------------------------------------------------

Key skills: strong technical background, ideally with experience in Tier 2–3 technical support.

Overview:

• Troubleshoot, respond to and resolve any support queries in a timely manner ensuring exceptional customer experience
• Proactively prioritize, action and/or escalate support issues based on processes
• Provide clear and exceptional communication to customers to help resolve issues themselves (when possible) to reduce support issues
• Support wider Customer Success function with ad hoc support such as integrations, complex onboarding issues and POS troubleshooting
• Support and guide customers with billing inquiries, coordinating troubleshooting efforts with Aggregators and other integration partners.

---------------------------------------------------------------------------

To start your application, go here: https://forms.gle/pPK1ycVi31R1A1NH7

Questions? DM lang po!!

-----------------------------------------------------------------------------

Other job hiring:

• Customer Care Supervisor - Work From Home
• Customer Support Associate - Work from home
• Hiring: CSR - International Students Data Verifier - Hybrid
• Customer Success Representatives - Technical (Intermediate) - Work From Home
• Appointment Setter
• CSR - healthcare account
• Quality Analyst - Moneris Solutions
• Reservations Agent
• Sales Development Representative - Dayshift