Source
r/IAmA•
NFLX

IAMA Netflix employee. AMA.

I know how much you Redditors love your Netflix, especially Watch Instantly. Feel free to ask any and all questions about anything you can think of that has to do with Netflix.

I'm a Customer Service Rep. I talk to people in a soothing tone of voice all day. I troubleshoot technical issues customers have attempting to watch instantly, I answer general questions about the service, I handle billing inquiries. Pretty basic stuff.

This is my first AMA, so I will do my best to make it not suck.

EDIT: OMG MY THREAD ASPLODE. I've been replying to this thread nonstop since 330a PST. I will continue to do so until I succumb to sleep or hunger. Thanks for your patience.

Posted Aug 6, 2010, 10:42 AM UTC · edited

7171.8K
BritainRitten•

Can you guys please have the member username/password fields on the front page of Netflix.com, so I don't have to click "Member Sign In" every time? Seems like a pretty obvious thing to do.

803
NFLXOP•

RIGHT?? Shit. I want this, too. You have no idea.

I'd upvote you twice, if I could.

397
BritainRitten•

Meh, too many clicks.

188
bassomatic•

Perhaps Reddit should add an "upvote twice" double-arrow to save clicks.

24
BritainRitten•

Double-arrow all the way?

48
HappyMeep•

But that would just cause upvote inflation!

Also, any time a submission has an odd number of votes, we'd be like, "Okay, who thought this was only worthy of ONE upvote??"

14
[deleted]•

Or upvotes that go to 11.

4
ElBeh•

You can already get one with Reddit Gold.

2
jamesgott•

Netclix?

2
geddyleesays•

Cow clicks?

-2
SafeSituation•

Netclits?

-5
[deleted]•

joke fail. you suck. quit reddit pls

-13
nervious_nachos•

Personally I love to wave my hand around like a mad fool.

0
[deleted]•

[deleted]

0
[deleted]•

please punch yourself in the face, donkey

-2
ShittyShittyBangBang•

please relay this to the mothership

44
dbz253•

maybe you could give us the email address of someone who might be able to change this but is not connected to you in any way?

1
fancy-free•

I upvoted him when I otherwise wouldn't have, so it's like you upvoted him twice

1
NFLXOP•

FANCY-FREE WITH THE ASSIST

HE'S ON FIRE

2
[deleted]•

Alternatively, you could bookmark www.netflix.com/login or just type it out in the address bar.

60
BritainRitten•

I do for my home computer, but I like to check from other computers, including my work machine, on which I like to leave no trace of usage (history, bookmarks, etc.)

14
Nihl•

You do know your internet history is most likely logged on the company's firewall right? I laugh when employees delete their history on their local machines thinking they have escaped detection. That is unless your company doesn't use a firewall in which case I would be very concerned.

3
BritainRitten•

Probably, but no one's going to check that. What appears right on my browser, however, is more likely to be a risk to me.

3
Selenolycus•

Or if you use an SSH tunnel.

3
multivoxmuse•

But, for customer service reasons, you'd think it'd be much easier to get people to go to a url. When you make them do the slashy thingy it gets a little brain-exploding for them.

1
[deleted]•

I agree. I was just suggesting a workaround.

1
sleepnosis•

or you can go fuck yourself! this is america! we don't that much thought into things like that! derp de derp. ;)

0
[deleted]•

BRILLANT IDEA MORON STOP POSTING ON THIS SITE YOU ARE A WASTE

-6
[deleted]•

why so angry? someone's having a bad day...

2
[deleted]•

[deleted]

9
hascat•

Nope. You can put a login form on an insecure page that points to a secure one. Many sites do it.

43
haroldp•

You have been down voted for understanding HTTP. :\

Perhaps Netflix doesn't put the form on a HTTP page because they would spend too much resources answering loads of "Your form is not teh sekur" emails?

25
unclerummy•

So they put an image of a lock icon next to the login form. People who just know to "look for the lock" will be happy, and people who know better can check the source if they want to be sure. Banks have been doing this for a decade now, though most of them have moved their homepages to HTTPS these days.

6
alex_w•

It's worrying that this got so many upvotes but haroldp didn't. I hope these votes were just end users and not any one that will ever write a login or cc capture form.

2
bbatsell•

It isn't required, but it is considered very good security practice to always serve login forms over SSL, not just receive the credentials over it.

7
GloryFish•

This is correct. It helps to ensure that the form itself was not modified by a third party in transit. Otherwise the form may point to stealnetflixcredentials.com and you won't know until after you submit the form. Unless, of course, you manually inspect the source of the page.

TL;DR Type https when you go to your banking site.

5
tjarrett•

You could do this and still have the form submit to an HTTPS page -- everything would still be secure.

1
tj111•

It'd be super easy to write a greasemonkey script that replaces the sign up form with a login form. I would do it right now but I'm at work, but even a hobbyist could whip something up; it's a very basic form setup to login.

1
ggggbabybabybaby•

So many sites do this. The worst culprits are the ones that have a Sign Up form on the front page and yet Member Sign In takes an additional click and page load.

1
[deleted]•

[deleted]

1
Khephran•

I just set it to remember my password and keep me signed in, I'm using Google Chrome and have never had to deal with this issue, you might want to check it out

1
BritainRitten•

Firefox and most other browsers I'm aware of have this feature. I simply don't want to do that on the various machines I want to check Netflix from.

1
[deleted]•

[deleted]

1
BritainRitten•

Oh I know that, but I don't want to have bookmarks on my work computer - I'd also like to access the site from whatever other machine I use.

0
papajohn56•

lazy bastard

1
[deleted]•

[deleted]

1
WorkingOnMe•

Just click the "keep me signed in" check box.

Edit: Just read about using other boxes..

1
[deleted]•

[deleted]

1
[deleted]•

[deleted]

238
NFLXOP•

I guess we do now..?

304
christag•

Surely Netflix has some idea that this goes on... there's no way I watch every movie sent to me within one night...

102
NFLXOP•

We get a lot of cancer patients and bedridden people who have nothing better to do than watch 1 or more movies a night and send them back the next day.

We'd feel pretty terrible if that were the case with you and we accused you of illegally copying discs. Wouldn't you?

383
linsage•

Sad!

56
christag•

No I guess I wouldn't want that. You're making me feel weird though as I'm now thankful for cancer patients and bedridden people letting me take advantage of Netflix.

Also, I'm not still logged in to every computer/xbox of all my friends/family own....

29
ggggbabybabybaby•

Hey, if you can afford all that expensive cancer treatment, you can afford to lawyer up and get ready to sign a settlement for copyright infringement.

22
sockpuppets•

What if Netflix envelopes give people cancer?

15
malnourish•

Better to let ten guilty men go free than wrongly imprison an innocent man.

4
[deleted]•

I know a guy who claimed you guys were intentionally slowing his service because he sent movies back the same day he got them (after watching them).

2
eavc•

That's really sweet, actually. I'm glad that they have Netflix as a form of distraction and relative comfort.

Reminds me of this poem on the beauty of the boob tube--

http://www.ibiblio.org/ipa/poems/pinsky/to_television.php

1
OneGirlArmy•

I was sick at home for about a year - and this is true. I watched a lot of netflix.

1
unclerummy•

Well, I guess now we know what to say if push comes to shove.

1
umilmi81•

I do not copy disks, but I do usually watch and send them back the same day. I try to maximize my dollar per entertainment ratio by keeping as many DVDs in transit as possible.

1
[deleted]•

Hm...note to self: Netflix has vested interest in cancer research...

1
phudabulah•

Wow, I watch all of my DVDs the same day I get them. It's how I get the most for my money.

1
Infinity_Wasted•

hell, I'm very active with my life and I still fit in the time to watch at least 1 movie every day and send it back at night.

1
[deleted]•

You guys might want to confiscate some cancer patients.

1
officemonkey•

Or expecting or new parents. When we were pregnant we got on "5-at-a-time" plan. We dropped it down to one when our kid became a handful.

Now that he's two, he watches Netflix more than we do: "Monsters, Inc" and "Thomas the Tank Engine" videos are all on "Watch Instantly".

1
Neato•

Also, why would Netflix care? Its not like people are going to stop using Netflix once they've copied everything they wanted. That would take like, 20 million years. 30 if you don't live close to a distribution center.

0
[deleted]•

[deleted]

0
Bgibbs•

Technically copying the disc isn't illegal until you decide you sell it to other people. (my mom works for the gov't)

-1
eiketsujinketsu•

I think they know it's unavoidable so they just hope most people don't do it.

19
wickedcold•

I used to do that, then I realized, what's the fucking point? If I want to watch it, I'll get it from Netflix so I don't need a copy kicking around.

94
pipecove•

Why should they really care though? They have already bought the DVD's and they are getting paid to send them to you. I think the companies that should really care are the movie industry that doesn't get paid for a DVD. Netflix doesn't lose anything by you copying one of their movies. Well that isn't completely right, I guess they lose out on the people who would normally watch a movie two different times, but I somehow doubt that happens all that often.

18
sdub86•

Of course they know most people don't do it. I'd guess that only 1 in every... 250 customers do that.

1
Shinhan•

Why would they care?

They are not MPAA.

1
sec_goat•

Sometimes we watch all 3 of our discs in one day. . . not so much not that we can View Now on the Wii...

1
wbeavis•

I have the small one-at-a-time plan. I watch and return the same day I get the movie, probably 99% of the time.

1
somekindofaverage•

I almost always do. :( I guess I don't have much of a life, but I feel quite accomplished the more dvds I get a month. Netflix definitely loses money on me.

1
LWRellim•

So when do you watch all the ones you have copied? Some marathon movie madness Saturday or something?

1
Travis-Touchdown•

They probably don't actually care. They get the same amount of money whether you copy it or not

1
[deleted]•

Why would they care? They're still getting your business. What you do with the discs is not their responsibility as long as you return them.

1
j-mar•

On a related note, do you know how many people I've given my username/pw to? Watch instantly is tits.

3
ellipses1•

Heads up, I do this, too... I haven't actually watched a dvd in a year.

1
NFLXOP•

Sounds like you're getting a raw deal since you're paying for the subscription and spending the time copying the discs, but not actually watching them. You may want to re-evaluate some aspect of your strategy.

71
o_patrick•

It sounds to me like he has the DVD rips on a hard drive, and just doesn't watch the movie off the physical disk. He watches the file on his HD, at least in my understanding.

7
ellipses1•

Watch instantly... C'mon, now!

What I meant was... I haven't put a DVD into an optical disc-playing device and then outputted the video and audio signal to a television at the time that the disc was actually spinning.

Come home, check mail, get disc. Handbrake, start. Go stream No Reservations on WI. Next morning, disc in mail.

5
yalogin•

You are missing the point here --

  • Rip all the movies to your HD
  • Profit?
1
CritterM72800•

Why not just torrent them, then?

1
Vitalstatistix•

Because you could contract a virus if you're not careful, and although the chances are small, you might face huge fines/legal consequences.

1
CritterM72800•

you might face huge fines/legal consequences.

Don't you face the same risks when illegally ripping Netflix DVDs?

1
evilnight•

Are you archiving them or just doing timeshifting?

I'll get Netflix DVDs, rip them immediately, send them back immediately, then watch the films at my convenience. Sometimes I'll rip an entire TV series before starting the first episode. Once I finish watching it I delete it. Well, most of it. Sometimes I'll keep a copy around so I can show it to a friend later, or to remind me to buy it because it was something I liked.

I'll admit that the On-Demand has cut this down considerably. If I can stream it any time then there's no need to keep a copy around. On-Demand is the closest thing I've seen to a proper pay-for legal service that beats piracy.

53
tjarrett•

The crappy thing is that sometimes things come off of the Watch Instantly. Like "Gone Baby Gone".

23
evilnight•

This is true. The good news is that such things never come off of bittorrent. :)

If the company that owns "Gone Baby Gone" wants to deprive themselves of revenue they could make from me via Netflix's services, that's their problem, not mine.

23
tjarrett•

Right on. I exhaust all legal options before heading over to torrent sites. Last time around was the last season of Big Bang Theory. I couldn't even buy it in iTunes! Stupid CBS.

4
[deleted]•

The good news is that such things never come off of bittorrent. :)

When the last seed stops....

Even Usenet eventually falls off, but most of the major providers are offering 600-700 days of retention.

1
deathofregret•

or the fifth element :(

13
[deleted]•

Fifth element is back up now!

2
murphymurphy•

I was watching the series Party Down and the day I found myself on the couch excited to watch the last episode... It was gone. I downloaded it instead.

2
PropaGhandi•

That's why I save everything in my queue. If it's worth watching, it's going into the queue.

2
EFG•

As well as time crimes and Primer

2
[deleted]•

That's not a bad idea with the TV show. I just finished watching ALL of Six Feet Under, and it was a really obnoxious process because I was only getting 2 discs at a time.

4
[deleted]•

I just finished watching ALL of Dragonball Z, same as you, two discs at a time. 9 seasons at 6 discs each, so 54 discs. Took forever.

1
[deleted]•

Yeah, seriously. I'm taking a break from TV shows for a while because they take so long. It's not as bad with a 3 DVD plan, but 2 for some reason is so annoying. 1 is even worse, which I had for a while while doing Six Feet Under (and Dexter).

1
johnylaw•

I copy them onto disk. Each dvd9 costs about $.80, I get about 25 movies a month for $14. Thats $20 bucks in disks, and $14 for the subscription.

So $34ish a month for 25ish movies, plus the instant steaming.

I started doing this because I wanted to replace all of the older movies I had on VHS. Anything new that I like I still buy on Bluray, so im not ripping off the market entirely.

1
evilnight•

I don't see much of an ethical problem replacing VHS tapes with copied DVDs either. You already paid for the film, the studio recovered costs and made a profit on that. The idea that you need to pay for every single copy or format upgrade is the kind of magical thinking that studio executives used to create this piracy mess in the first place.

5
dlan1000•

I hear this argument all the time and I don't think it holds water. You are assuming that when you purchase a VHS tape you are buying the right to experience its content at any quality level in any format. They certainly don't guarantee replacement of VHS tapes after they degrade, do they?

TBH, the whole debate about ethics of piracy feels tired to me (for me, this was one of those comments you write out and then almost abort). I don't think I have encountered an argument that doesn't ultimately boil down to "We already pay enough for the content we consume in some way."

4
johnylaw•

Yeah that was my thought as well. I already bought the movies once, so im just getting another format. I didn't stop though, after I replaced the movies I wanted.

On the note of different formats. I own/have bought Super Mario 3 in every form available.

2
dlan1000•

I don't get it-- what's the need for physical media? Why not just rip to HDD? A $50 HDD dock and $85/1.5TB. Also if you're into collecting movies, how about an account with a highspeed news server (<$15/mo) to replace all those VHS tapes?

1
honkytonks•

don't burned dvd's just last three years or so?

1
AlwaysDownvoted-•

Why not just torrent it instead of waiting for all the discs to come?

-1
evilnight•

Because torrents are illegal, and Netflix has a legal model I can support.

I torrent plenty, but if I can get something through a legal service like that I'll usually do it that way. There are precious few movies that I feel an immediate need to watch. I also tend to have a decent queue of prior discs already ripped to keep me busy until the new ones arrive.

8
AlwaysDownvoted-•

Correct me if I am wrong, but I believe making a copy of a disc you do not own is also illegal, i.e., copying a rented disc such as those provided for by the likes of Netflix, or, BlockBuster Inc.

3
Shinhan•

Look at his username, he's trolling for downvotes.

1
Shinhan•

Nice username :)

1
notjapanese•

friend of a friend did the same thing for a long time. then (like an idiot) when returning a disc he'd just copied, he put the copied disc in the envelope instead of the original and sent it out before he realized his error. netflix reported him and he was prosecuted. it wasn't too bad though, i think he ended up paying $500 or something.

27
tfx•

he should have blamed it on the postman

5
SaraFist•

You would be surprised how often this happens.

1
oblongtwo•

What happens when someone accidentally sends back the burned copy of the disk? Anything? Because a guy I know did that once.

14
[deleted]•

[deleted]

27
fifty8th•

Probably nothing because I got one in the mail once before, it was the second disc to something, maybe Dune and it had obviously been copied, the cover scanned and printed on a printable CD label and everything. I then was in a pickle because I did not want to send it right back because I thought, the one time someone pays attention when checking the disc back in they see it trace it back to me and I've got the FBI/Copyright police on my ass. It took a week or two of form emails from customer support before I got a live person or a person who read and understood what had happened. She told me to send it back and she would put it in the system that it wasn't me that did it and they gave me one or two free/extra at a time rentals to make up for the fact I had to sit on a movie I did not/could not watch for two weeks. So if you burn it and send the wrong one back I'd suggest emailing them when you realize it and pretend they sent it to you because obviously it does happen.

6
saveTheRobots•

When I did this, Netflix sent me back my burned copy.

6
Soulbow•

I knew I wasn't the only one wondering this!

3
easyjet•

Me too (well not Netflix, but a UK company) I havent watched the last 2-300 disks I've had. They get ripped, and reposted, often same day. They must know I cant possibly watch them all.

3
abw1987•

Wow, what a moral thing to do.

1
the_confused•

What program do you use to rip?

1
johnylaw•

Dvdfab. Put the netflix in one drive, and the blank disk in another, press a button, and come back in half an hour to start the next one.

3
monsterflake•

i need that...

1
johnylaw•

I started out with a pirated version, but bought it after a couple months.

2
trudat•

DVD Decrypter is a good one. Handbrake is also worth checking out.

3
jmelski•

SHHHHH. If they know that this goes on, they are more likely to be found liable for contributory copyright infringement.

1
dshalock•

I generally watch and return movies within one day. It's only occasionally I sit on a movie for a few days before viewing it. But then I am on the one out at a time plan so there are two days between when I see one movie and get the next and those two days I normally stream at least one or two things waiting on the next movie to arrive.

1
foocs•

Go to the library.

1
[deleted]•

What software do you use to do this? I think I should do this too, and start archiving the movies I've seen. :D

1
randomuser10•

Gee, Brain, what do you wanna do tonight!?

1
mavrevMatt•

Isn't that more effort than torrenting?

Err... more work than purchasing them legally in a DRM'd format?

1
[deleted]•

Who cares? I don't think it even matters to them since the only thing it changes with you is you don't have to wait for a certain movie if you already have it. Everyone has unlimited access, you just have it more convenient.

1
kurin•

Yeah, I've thought about this, but really, why bother? I know that sometimes you get a hankering for watching a specific movie right now and not in two days, but the effort:payoff ratio seems really low.

1
jdubbss21•

upvoted because i do the same exact thing.

1
[deleted]•

[deleted]

0
_himynameismike•

I'm doing the same thing using AnyDVD to remove the copy prevention from the disc. However, I'm having trouble with Disney Pixar's "Up". For some reason it won't remove the protection. Anyone else having trouble with this movie? Solutions?

0
[deleted]•

[deleted]

1
austinkp•

then why bother even paying for Netflix? Why not just torrent all your videos? What's the point of being half-honest?

0
j4k20•

There is a cutout/slot on the red return envelope and a bar-code on the DVD sleeve. Should the bar-code be showing through the cutout so my DVDs can be scanned without opening? Would this speed up the return process?

189
NFLXOP•

That's a good question. It actually makes no difference at all. I think it's more to facilitate opening the envelope without damaging the DVD sleeve.

That being said, I orient my discs to face the slot because I am mildly OCD, and I feel dirty if I don't put them back in the mailer that way. DAE??

EDIT: too many commas.

236
walesmd•

Damn, I always make sure that barcode is visible through the window as well. I had myself believing it made the turn-around time faster.

136
KlassyGuy•

I believe some post offices have Netflix scanners, I thought that's what the barcode/window is for. The PO scans it, and then Netflix mails you the next movie. That way you don't have to wait for Netflix both ways for shipping.

36
Backstop•

Can NFLX verify that? I heard the Post Office was supposed to be in on the scanning scheme but I seriously can't believe it's happening. Is that only in rural areas where they are more than a day's mail fro the warehouse?

58
RageKage•

This is incorrect. The post office has nothing to do with the turn around time. Netflix starts VERY early in the morning. That's why the turn around time is faster. So when most people are still slumbering, Netflix employees are slaving away. Most start at 4am.

3
DrunkMonkey•

I really doubt it. I worked at a post office distribution center a few summers ago and while we did separate Netflix and Blockbuster DVDs from the other incoming mail (because it might break in the sorting machine) that is all we did. I doubt Netflix would pay the post office extra money to do extra processing (if such a thing was possible).

It isn't even a good idea anyway- what if you send back a blank CD or multiple DVDs in one envelope?

1
me_grimlok•

That made good sense to me, considering that 8AM the day after I return mail one it is received according to my email.

1
walesmd•

I seriously doubt this. It would be the tax payers paying for federal employees to perform a private companies job. The Post Office even considered placing a 17 cent surcharge on every Netflix envelope, because the envelopes were jamming the postal machines.

Netflix knows their entire business is hinged on the USPS, and they go out of their way to keep the USPS happy. They alter their envelope design, pick up their own mail from the post office, even use the same machines the USPS does to presort the mail (which also gives them a discount on each piece).

Here's an excellent article, that's pretty recent, that explains the whole process a DVD goes through - from the previous renter, to Netflix, and back out to you.

0
Wiicycle•

DITTO

2
DeaconBlues•

I always thought that too, but wouldn't they also have to check the actual disc just to make sure you sent them back the correct movie and not a Free AOL disc?

1
TheMeasuringTapir•

I always thought this was the correct answer. But like you my OCD demands that I continue to orient the barcode to the slot when I put the disc back in.

36
NFLXOP•

My OCD demands that I answer every question in this thread and turn all the up arrows orange one by one. Shit.

115
roland19d•

YSK. I just microwaved a breakfast burrito and stopped it before the dinger went off. There are 2 seconds left on the microwave and I just walked away from it without pressing "clear".

114
RidiculousAssumption•

There's a javascript code floating around that will do that for you. If I were really helpful I'd paste it, sorry.

2
kaminix•

Do mine next! Do mine!

1
[deleted]•

[deleted]

1
[deleted]•

[deleted]

1
rnelsonee•

My OCD tells me to put the sleeve in without the barcode showing, because this is what the instructions tell us to do (back before they put ads on the inside, anyway).

7
Killadelphian•

I remember that! And I do the same.

2
fauxke•

My brain wants to believe you, but my heart says it can't be true. The cutout and the bar code line up so well. They were clearly destined to be together. I refuse to mess with natural order of the universe by ignoring this perfectly designed system.

6
unclerummy•

I thought the cutout was to facilitate outbound sortation of discs. Based on the footage in some documentary I saw a couple years back, it appeared to me that outgoing discs are inserted into the envelopes at one stage, and the address is sprayed on the envelope at a completely separate stage. Having the barcode showing through the cutout would enable the addressing system to ensure that the correct address got sprayed.

This is just conjecture, but it squares with what I saw in that documentary (don't remember the name, but it was specifically about Netflix and their operations). Any thoughts?

6
NFLXOP•

You're totally right. You win a prize!

It is in fact for OUTBOUND processing. I had totally forgotten about that.

9
themiddlecat•

YSK I just searched for "netflix" on netflix in hopes of finding said documentary. Do you remember what it was called?

1
unclerummy•

I sure don't. I think it was a 60-minute deal on one of those Discovery/Science/History type channels.

1
[deleted]•

If it does help speed up the return process, why doesn't Netflix just print the barcode on both sides of the envelope? That way customers can just stick it in (snicker) without worrying about which way to face it.

I suppose it would add costs for printing and maintaining envelopes, but I like the idea.

4
NFLXOP•

Orientation of the barcode doesn't really have any significant impact either way on scan-in time. But maybe one day, when you get Splinesflix off the ground, you can print barcodes wherever you like. Did you ever think of that?

PS: that's what she said.

11
MattDSF•

I can't put it in with out lining the barcode up either, too risky

1
BurningDresden•

Okay, I work at a distribution company and it does matter. We scan the bar-codes on things and import them onto a SQL server. There are a lot of reasons for doing so.

1
NFLXOP•

You work at a Netflix distribution center?? The orientation of the barcode inside the mailer having any significance or impact on scan-in/turnaround time is definitely news to me.

1
lphoenix•

When I first started Netflix, like the 2nd week, I didn't get that the barcode was supposed to be in the slot. And sent one in wrong. And Netflix said they didn't get it; this went on for weeks until apparently they located it. Since then, I check every time--and it has never happened again in 3 years. I understood from the post office that Netflix has a scan deal with USPS and when they scan it at the post office, that info. is sent straight to Netflix right then. They must have, because it's just not possible for me to get these back so much faster than any other mail any other way.

1
Icouldbeanyone•

I'm OCD about my Netflix, I open it a specific way and only that way, and place the sleeve with the UPC behind the slot.

1
pinkmoon•

I always do that just in case!

12
[deleted]•

Try to rip the sleeve that the DVD goes in. You can't. It's designed that way so you can just grab the envelope and rip it open without concern for the DVD sleeve.

1
Stingray88•

JYASH!

1
j4k20•

Chriiiiiis

1
[deleted]•

My understanding is that the Post Office has a partnership with Netflix. As Netflix mail is processed through the post office, it is also electronically scanned there and this information transmitted to Netflix, who then send the next mailer.

1
fifty8th•

It may just be all in my head but to tell you the truth I fell that it take longer at times if the bar code is showing. I turn them around pretty quick and find that if I go through some too fast they don't come back as fast so I stopped putting the bar code showing and it stopped, it may have been a coincidence, maybe I am paranoid.

0
newfflews•

I want to hug you. Fuck hulu.

151
NFLXOP•

I want to hug you, too.

Hulu's not bad. They just have a lot of ads. Also, paying for Hulu+ does not get rid of the ads, which seems weird. Also, Hulu+ costs more than Netflix's entry-tier unlimited plan, even though the parent companies for Hulu own the rights to a lot of the shows they offer.

Man, fuck Hulu.

298
[deleted]•

Hulu fhtang

38
alband•

Maybe the elder gods are trying to take over the world through media streaming sites. If somebody opens an internet radio station called "Tunes of Azathoth", worry.

Actually, having said that, the description Blind Idiot God fits quite well to Fox News.

2
[deleted]•

Fuck Hulu.

1
cromonolith•

This is my favourite comment I've read in a while, even though it should be "fhtagn".

1
xkillx•

my problem with hulu is the crappy streaming. netflix is much better with that.

29
tjarrett•

Yeah. The only thing Hulu has going for it is that I can use it in Linux because they use flash instead of stupid silverlight.

83
burnblue•

So let me get this straight: Netflix' streaming is much better than Hulu's crappy streaming, but Silverlight is stupid?

2
Zolty•

Should be fixed around the widespread html 5 adoption.

1
[deleted]•

This, my friend, is for you. Supported by Microsoft too, no half-assery.

0
authorblues•

HOW DO I UPVOTE THIS COMMENT MORE!? do i just keep clicking above the white "H"? do i press the mouse button harder? SERIOUSLY NETFLIX, GET YOUR SHIT TOGETHER! stop using silverlight. flash is cross-platform.

-1
PrettyBigDuck•

Seriously? Netflix you guys use Silverlight? Who thought that would be a good idea??

-7
Skibum04•

Oh man you guys are setting your selves up for the biggest over night take over by hulu. They are gonna lay low until they own over half of your on demand streaming video library and the pull out the rug underneath you during a really strong add campaign, netflix is an inside job.

16
NFLXOP•

THEN HULU WAS PHONE?

163
Skibum04•

Wow that was perfect.

8
Fallout911•

You're awesome man, you help bring good times to many people.

12
NFLXOP•

Thank you. I actually believe that, too, so it's nice to have validation of that from good people like you. Helps me get my job satisfaction on like gangbusters.

22
meeks•

Uh oh, i just read that last word as "bangbussers." I've gone too far.

1
newfflews•

Honestly, I have no complaints about netflix. The UI, the rating and suggestion system, the queue management, it's all diamonds. Keep up the good work, and I hope you guys can stay aggressive in adding instant watch content.

3
MiasmaticMachine•

Not being able to search for movies from the xbox is kinda lame.

2
[deleted]•

Netflix is currently my TV service. Once the PS3 disc was released for the instant movies we cancelled our cable. That being said, please kick someone in the ass and get HBO shows on instant.

We use Hulu for what we can't get on netflix. I'm not about to pay for hulu+ though...screw that.

2
AlwaysDownvoted-•

You are very convincing.

1
Hides-His-Eyes•

Nice try netfli-

1
lost_in_blizzard•

I just signed up for hulu+, and I really can't believe how not-worth-it it is... i still get all the ads, I only have the back catalog for a limited number of shows, and the High Def doesn't seem much better than 480p.

I need to cancel that.

1
NFLXOP•

Paying and still seeing ads would irritate me to no end.

1
[deleted]•

Hulu has a lot of ads? Have you ever watched normal TV?

1
Shinhan•

Hulu's not bad. But....

Man, fuck Hulu.

lol

1
LWRellim•

They just have a lot of ads.

No, they have lots and lots and lots and LOTS of ads.

And if you ever DARE to hit the pause button, you end up with another whole SHIT-TON of ads before the damn thing starts to play again.

Hulu wasn't like that originally... now it just totally sucks.

1
[deleted]•

[deleted]

0
cynicalifornia•

Entry tier? Do your rates go up after the first year like my cable, phone etc.?

0
[deleted]•

I think OP is referring to the one-disc tier. The more discs you get out at a time the higher the tier the more money it costs. That's a guess, OP will have to verify.

2
Concision•

No, he means the cheapest unlimited plan.

2
NFLXOP•

Nah, the prices stay the same for a given plan over time. Even if the plan changed in price (which they aren't going to, at least not any time soon), you'd be grandfathered in at your initial rate, but the prices between all the plans DO vary. Main difference between the plans is the number of physical DVD's you can have at home at a time.

2
kewldude606•

No he was just referring to the cheapest level of service.

2
billndotnet•

I call bullshit on this AMA. Every Netflix staffer, from VPs down, that I've ever worked (or had dinner with, for that matter) wouldn't speak this way of their competition, and certainly not in public forums.

0
DontNeglectTheBalls•

There's the little thing called "anonymity" you forgot about there, chief.

4
billndotnet•

Not applicable. He can say what division of Netflix he works for (technical, online, mailroom) without revealing his identity or specific role. So far, all I see is troll.

1
walesmd•

I like Hulu, it's good for watching shows that are currently on TV (personally, Hell's Kitchen).

Honestly, I'm just waiting until September to cancel my DirecTV package. It's so easy to get video off the Internet these days, even legally. Between Hulu, network websites, and Netflix I can easily watch everything I want to.

7
newfflews•

I have no real interest in watching shows as soon as they're released. I'd rather wait until I can watch a whole season in a couple of days. Less annoying cliffhangers that way.

19
wickedcold•

I hate watching shows when they air. Takes too long, and the storyline ends up being slightly diluted because you can't stay focused.

I watched all five seasons of The Wire on DVD with my wife in a couple of weeks. Laundry piled up, dishes from the back of the cupboard saw light for the first time in years, the pets had to get jobs, etc. Quite an experience.

28
manipause•

Like I always tell my dog, "Get a job, or no more food, freeloader."

14
walesmd•

I am doing this right now with Sons of Anarchy.

2
[deleted]•

Yeah, it's agonizing. Usually I don't get into a show until way after the last season aired, (Six Feet Under, etc) so I can watch all five seasons in a row without worrying about cliffhangers. Unfortunately I've only had the 1 or 2 dvd plan and watching 5 seasons of a show is irritating when some discs only have 2 episodes and others have 3, and if you send it out on a friday, you're not getting a new one till monday or tuesday!

Argh. Although, Heroes was nice because it was ALL streaming.

1
newfflews•

I usually watch on instant, but I know what you mean.

The worst part is when Netflix suggests you an awesome show you've never heard of, and then you find out there's only one season of it.

I'm looking at you, The Unusuals.

2
dshalock•

Same was true with Lost. I watched all of Lost right up until the last season over the course of a few weeks then caught the last season on ABC's site so I caught up for the Series Finale

1
walesmd•

I only have the 1 DVD plan and watched all of Deadwood this way. Took longer than it should have, but if it was on instant I wouldn't have moved for 2 solid days.

1
cracell•

Eh. So I can understand that with dramas but the two shows I watch regularly right now are 30 Rock and The Office. And they are nice to look forward to all week and then watch, then to watch in bursts after the season is over.

Also the 1080i signal my TV gets for NBC is way better quality then I've ever seen on Hulu, Netflix, or torrents (Netflx does have some decently high ones but never that high). So I've become spoiled by that.

1
dishie•

We don't have cable or satellite at my house. We use Netflix, and my boyfriend bought an antenna for $100 at Best Buy, and we get a handful of local channels. I don't feel like I'm missing anything.

7
roxlo•

You're not, but, $100? Really?

3
TastyRoss•

Oy.

http://www.monoprice.com/products/product.asp?c_id=109&cp_id=10901&cs_id=1090102&p_id=4730&seq=1&format=2

4
dishie•

Ish.

1
[deleted]•

[deleted]

0
smpx•

Man Hell's Kitchen is such a guilty pleasure. They overhype every last drama like only Fox can do, and find such horribly untalented contestants... but it's just fun watching people get yelled at.

Top Chef Masters is like a universe apart.

1
walesmd•

Yeah, I'm actually enjoying MasterChef as well. And, I'll admit it, Army Wives - but that stems from my military background. Those 3 shows I have to keep up on, constantly.

2
[deleted]•

why dont you have subtitles for "play it now"movies?

112
NFLXOP•

It's a technological hurdle, mostly. We want to roll it out for all or almost all of our Watch Instantly titles around the same time. They are on the way, though. LOST is the first series to have them; kind of like a pilot program.

128
ggggbabybabybaby•

How far away is offering multiple audio tracks for the same movie? There are a few Jackie Chan movies on instant streaming that I don't want to watch because they are dubbed in English.

52
[deleted]•

try watching blade runner or the follow up to city of god without raging

7
Zolty•

Yeah there is like 30 versions of blade runner which one are you referencing to?

11
ggggbabybabybaby•

I only saw the theatrical cut of Blade Runner on instant watch. I didn't watch it because I have seen The Final Cut on blu-ray and it is so so so good. At the time, it seemed retarded to recut the movie but it's just so solid and so much better than the theatrical version.

3
bostonvaulter•

Wait, are you saying blade runner wasn't supposed to be in english? I've only watched part of the theatrical cut on instant watch and the audio/speaking was rather terrible, but I thought that was because it was an old movie. Would the dvd be better than instant watch?

2
ben174•

Wow. I never knew of this followup to city of god. City of Men. Is it a sequel? Any good?

1
neoumlaut•

What language is blade runner supposed to be in?

1
cypherus•

Same for anime. I don't watched English dubbed anime. I'm hoping that this is also in the works as well.

2
fresher•

how much longer until subtitles? my boyfriend is hard of hearing, which makes netflix instant watcher a pain.

30
NFLXOP•

I don't have a timeframe for when that's going to be available, I just know that it's something we're actively working on.

We get A LOT of feedback requesting this feature. It's a fairly significant call driver.

40
badquestionmcgee•

Also, instant anime with the original Japanese would be great!

13
bdunderscore•

How about alternate audio streams for foreign dubbed movies, etc?

1
DontNeglectTheBalls•

s/subtitles/captioning/

So much yes please this.

Now, I'm very aware that there are technical problems because 1) HDMI doesn't carry CC channel data, so your television is useless to do the display, and 2) because the device doing the playback needs to do the display (so not everyone has to watch subtitles stamped onto the screen), and the video stream is just that, a standard (I assume MPEG-based) video stream, which doesn't have any facility for captioning either.

So is there a solution?

3
first_danger_last•

could they use the technology google is using to caption youtube videos?

1
malnourish•

Yell the words in his ear :)

3
one_is_enough•

Sennheiser RS120 926 MHz Wireless RF Headphones - these work great when "loud enough" for one person is too loud for the other. We have a pair and can't imagine how we got along without them. Assuming you have sound routed through a tuner, you can listen through the speakers while he gets the sound through the headphones.

2
KaptTorbjorn•

You decided to make LOST the pilot program? Have you seen the first episode?

3
NFLXOP•

I've never seen LOST. Sorry.

To my credit, I PERSONALLY was not the one who decided to make LOST the first show to have subtitles.

5
KaptTorbjorn•

The first episode is about a plane crash. Lol.

1
TheLobotomizer•

I'm still holding your responsible damnit.

1
jello562•

It works well on LOST btw. No problems with it, though it is pretty big and bulky text. I only turn it on when I have to, ie lots of noise around the house.

1
felixchi81•

good hear this!

1
[deleted]•

Awesome. I was hoping that subs were coming, but I kinda figured it was difficult to do with the watch instantly format.

1
kava•

Netflix announced awhile back that SOME titles in the Instant Watch catalog would have subtitles/captions. But.. there's no way to SORT by which ones have them. How do I find them!?

1
NFLXOP•

For now this is really easy because it's just LOST and that's it. Check back for updates!

2
itscrunchtime•

yea but the lost plane crashed in the first episode

1
CinnabarSweets•

I'm sure hearing impaired peeps would love closed captioning.

1
plastic_fir•

Thats the reason why I and many others don't watch anime from netflix.

1
strawberrymicroscope•

You must be talking about closed captioning then. There's actually a distinction between closed captioning and subtitles.

Closed captioning is based on a US standard depicting time based lettering, and is very limited in the amount of information that you can display.

Subtitles on the other hand is like the big brother of closed captioning. Subtitles can do all of the things that closed captioning can do, but has the added effect of allowing placement anywhere on the screen, supports non-roman script (chinese characters, arabic lettering, etc), colors, and things like bold/italics.

Being that I work for a competing company that also deals with online video, a lot of reasons things don't exist are due to either technical issues, or the fact that content providers don't have the rights or access to the content you'd like.

1
lawnWorm•

LOST was hard enough to understand with sound. Why did they pick such a convoluted series to roll out first?

Take that LOST fans!

-3
NFLXOP•

ZING.

You fuckin got 'em, man. You got 'em.

o/\o

2
architacos•

Yeah, I would love to see this feature added to the Watch Instantly thing. Not all of your users are native english speakers and we would love to have subtitles added, even if they were english only. Surely the hearing-impaired make a nice portion of your clientele. Why not have someone code that for them?

1
uberjooz•

I would love to see this happen :) Can't forget the deaf people out there. Oh, also the foreign people :p

edit: grammar

1
[deleted]•

[deleted]

1
DontNeglectTheBalls•

They're in the video stream. You can't turn them on and off as desired. To use the same technology to support the hearing impaired, they'd need to offer every video in a captioned and uncaptioned version of the video.

2
[deleted]•

i kinda meant for the deaf folk.

2
[deleted]•

[deleted]

1
[deleted]•

I was just watching the Bicycle Thief and it had subtitles, but it was in a different language.

1
tim_uwang•

I just watched Edukators, German film, that had subtitles.

-1
fat_squirrel•

Some of us like to watch movies in English with English subtitles.

29
merpes•

SQUIRRELS CAN READ????

10
charliedayman•

My dad insists on watching "Snatch" with the subtitles, but I think we're not supposed to understand wtf Mickey is saying.

6
hpcolombia•

I've seen it many times, but I still need to see it with subtitles one day.

1
eroverton•

You do that too? My family thinks I'm weird. They're right, but not because of that.

1
AkaiRyuu•

No, that is kinda weird. I can understand if it's really quiet dialog or an accent you can't understand (for me that tends to be english accents); but having the subtitles on any other time is just plain strange.

3
kingkilr•

Everyone I know thinks I'm weird. Fuck them, I never miss a line.

2
photobombsquirrel•

i do this too.

1
Shinhan•

Me too. So easy to miss an important line in a movie due to background noise or weird accent.

1
tim_uwang•

That is absurd.

0
HardwareLust•

Those were hard-coded into the film, I believe. Some U.S. releases of foreign film have these I have found.

4
bbatsell•

If it's a foreign language film, it's either subtitled (hardcoded, as you noted) or re-dubbed.

Unfortunately, Oldboy is re-dubbed and it severely detracts from the film.

1
HardwareLust•

Really? The Oldboy I rented was not re-dubbed. There must be different versions floating around.

(Great movie, btw.)

2
AlwaysDownvoted-•

Try watching City of Men dubbed - so terrible. I had to shut it off after 10 minutes.

1
deckish•

I could be wrong, but I think iwasinacoma is talking about foreign language subtitles for English movies. And if that's the case, I'd really like to know why too. I have several friends who aren't native speakers of English, and it would be much easier for them to watch a movie with me if I could have subtitles in their native language.

3
slates•

I love that movie. When I rented the DVD some time ago, the English subtitles were in the film by default. I don't believe I could turn them off.

1
Elfman72•

Is Netflix concerned about Redbox?

Is Netflix concerned about brand confusion with Redbox with the whole "red" thing? I have already run into several people who think that Redbox is owned and run by Netflix.

On that note, do you think Netflix would ever consider buying Redbox? I know you wouldn't/couldn't tell even if you did know but would like to know your opinion. Personally, I think it would be a great fit. Keep the depth of the Netflix catalog yet still allow me instant gratification for new releases and impulse movie nights.

111
thepensivepoet•

COMMENT REPLY MYSTERIOUSLY ABSENT.

100
billyblaze•

BUYING REDBOX STOCK NOW

69
[deleted]•

BUYING CAPS LOCK BUTTON STOCK NOW

69
MrImSoGreat•

CAPS LOCK STOCK AND TWO SMOKING BARRELS

15
Emperor_Norton_II•

ONLY POSTING IN CAPS IN THE HOPE OF ARTIFICIALLY INFLATING THE STOCK PRICE

3
ltjboy03•

R E D B O X

3
Man2000•

TOUCHING MYSELF NOW

1
Chad_Farthouse•

Buying Blockbuster stock? Oh, shit...

1
[deleted]•

I assume as an employee he can't speak on behalf of the company on matters such as this.

-1
NFLXOP•

1: Not particularly.

2: Not that I know of. It's annoying when people call in thinking we're Redbox, but whatever.

3: I don't think it would happen, but it would be cool if it did.

42
[deleted]•

I'm not associated with Netflix in any way, but if I were them, I wouldn't be worried. I use Netflix because I am lazy as fuck. I am so lazy that I have had the same Netflix dvd for about 5 or 6 months (without exaggeration) because I can't be bothered to put it in the mail and wait. I only use Instant Watch. I would never use Redbox because it would mean returning the movie at some point, which I am too lazy to do. I am sure there are loads and loads of people like me. I'm not even that lazy about other things, I just hate having an errand to do.

10
pascha•

I am with you, brother.

We have had Netflix for over a year and have had 2 discs. We haven't even watched the second one yet!

Too many choices on Instant.

1
first_danger_last•

Redbox is owned by Coinstar. Netflix needs to get ahead of redbox in making movies available sooner than 28 days after their DVD release, thats how theyll beat redbox. Then when redbox isn't worth as much nflx should buy all the boxes from coinstar to ramp up their business. what do i know, im just a puny shareholder

9
lowercasepeople49•

Then when Netflix has a monopoly they'll lower their prices. Right? Right? I thought that was how things worked.

6
realdealboy•

Well yeah. When you get all the money from everyone, a corporation just simply doesn't need to charge as much.

1
Kloster•

OP is a Costumer Service Representative.
I doubt he has the insight to provide a thorough answer, all he can do is speculate which is why I suppose he hasn't replied yet.

2
LWRellim•

I think Redbox is in a different market niche -- seriously. It's a limited selection versus a library. (Sorta like the Book sales area in WalMart versus a bookstore or the town library).

Also, Redbox is a "whim" or "point of sale" thing -- rather than a subscription based product.

Besides, Netflix is already one-up on the next state -- instant digital access over the intertubes.

1
SnailFarmer•

i thought blockbuster owned redbox. i can return my blockbuster kiosk movies there, and when i search for blockbuster kiosk return locations, redbox locations are shown.

1
knechts•

I am also a netflix employee and it's funny because redbox was an idea that an employee of netflix came up with. When he proposed his idea to the CEO of netflix Reed Hastings, he shot it down mainly because he wants a service that is future-proof. He believes that eventually all movie watching is going to be internet based instant gratification so instead of buying and investing in a service that will eventually be moot he chose to go a different direction and buy up all kinds of rights to streaming titles.

1
Elfman72•

Makes sense. In the meantime, they must be doing something right since every time I run by the grocery store there is a line in front of those boxes. Even though I am a Netflix subscriber, I have used these boxes a couple of times when I couldn't stream it on Netflix or was just at the store.

1
anonsanta•

How many lost discs can i report before i get into trouble?

106
NFLXOP•

Six. At that point your account goes on hold and you'll have to call in to get the hold removed.

Outcomes tend to vary wildly after that depending on the initial circumstances, how frequently you tend to report discs as lost, when in transit they tend to get lost, etc.

166
VGChampion•

Continuing on that, if I report a disc lost and it eventually shows up and I return it, does that count as a return or is it still considered in the 6? Also, when broken discs are sent to me and I ask for the replacement, does that look bad on me or should I just return it without mentioning it?

70
merpes•

Don't worry about it. I used to be on the 8 at a time plan with my roommates and someone in our apartment building was stealing our returns, and also my roommates were two of the most disorganized gentlemen you'd ever meet, so they were "losing" discs constantly, only to find them weeks or months later.

Your account may be put on hold (ours was probably three times) but a quick phone call will clear the hold within a day.

16
Jeed•

Good to know. Thanks!

1
paulrpotts•

Ha, this very thing happened to us. We couldn't find some discs for a month or two, and reported them lost in the mail. Eventually we found that they were in the van that we weren't driving because it needed a very expensive repair. Under some other important mail.

8
GreyedOut•

Six over the life of the account? Or six over some sort of rolling time frame?

42
NFLXOP•

It's a period of time that is subject to review. A lot of the time these accounts are dealt with on a case-by-case basis.

68
Concision•

Just checked my account summary. I've reported 5 missing, but they've all eventually shown up at Netflix. If I report another do I get checked out? I've obviously done nothing wrong.

6
[deleted]•

That sucks. I was all smiles when I lost my first movie & Netflix basically was like "no biggie". Two years later I paid $29.99 for "9". The sleeve still haunts me.

1
iHelix150•

I would also like to know this...

1
munk77•

Does the limit of six get removed if the discs eventually show up? I mailed back two discs, after a week I reported them as missing but a few days later I got an email saying that they had shown up. So do I have 4 reports left, or 6?

11
NFLXOP•

They once were lost, but now am found. So no lost DVDs.

12
JrSysAdmin•

Was the Amazing Grace reference on purpose?

0
[deleted]•

It probably doesn't happen very frequently - my guess is that someone manually reviews when there is the consideration of a block.

1
fancy-free•

Suppose I do this:

  • I report every disc lost as soon as I get it
  • Watch it as normal
  • Return it as normal

Would I have succeeded in always getting the next disc in my queue earlier, instead of waiting for round-trip in the mail?

3
[deleted]•

well no. When you report it as lost, they'll send you another dvd of the same movie that you reported as lost.

2
one_is_enough•

Do you have some fancy statistical analysis to spot missing disks that appear to be due to a letter carrier or neighborhood thief? In other words, if three people on my block all reported lost disks within the same week, do your systems spot the anomaly and not ding our individual records?

2
GreatXenophon•

How many lost discs can I report before I get into trouble?

Six

One for each season?

2
[deleted]•

Yeah, I reported like 3 or 4 lost already, but over a pretty long period of time. Two were legitimately lost, and 2 I just have literally no idea where they went. I got them, (two great horror movies too! wtf) and they have vanished from my room. So I thought maybe I accidentally mailed them back, apparently not, because for weeks they were just in my queue and lost.

1
AusIV•

Is there any such limitation on damaged discs? My DVD player is kind of finnicky and freezes up if a disc is more than slightly scratched, so there have been several times I've reported discs as damaged and requested a replacement.

I take great care of the discs I receive, but often they arrive in a condition that my DVD player can't handle. Is that going to come down on me eventually?

1
[deleted]•

[deleted]

1
[deleted]•

I remember before they had rules for lost discs...

I would have the "1 DVD at a time, unlimited" option, and I would report a disc "lost" the day they shipped, saying it never showed up. So, as they were shipping me a new DVD, I would burn the current one to my computer and then send it back, and get another movie the next day to do the same thing. I only did this to get movies more frequently.

Now, if I try that, they say that I can't report not having received a disc until a week after they shipped it or something. That's why I canceled my Netflix account and just torrent movies now.

... Sorry!

-4
[deleted]•

[deleted]

1
ddevil63•

I once reported a disc lost because I couldn't find the envelope (I only have 1 disc at a time so couldn't put 2 disks in 1) and I'm too lazy to get my own envelope that the disc would fit in, get a stamp, write the address and return address, bleh.

1
hascat•

No real questions - just saying you folks run a great service. I've been a member for almost as long as you've been in business.

103
NFLXOP•

I'm glad to hear it. I love getting calls from people who have been around for nearly as long as the company has. I get this warm feeling of reverence toward those people and I usually feel pretty lucky that I get to help them out.

59
McDivvy•

Why the fuck isn't it available outside the US (at least legitimately :))? It's been 6 years since they pulled the plug on UK plans and now they're only just moving into the Canadian market? Seriously, have a word...

70
NFLXOP•

International copyright law.

196
Jetouellet•

As a Canadian who has been lusting for Netflix for a very long time, I just want to sincerely thank you for moving into my market.

37
[deleted]•

[deleted]

4
alexbaruch•

Zip is fine (at least in GTA) but no streaming.

6
[deleted]•

No it's not. I use with no complaints.

3
hearforthepuns•

When I used it ~6 years ago it was amazing. I always got DVDs to my podunk town within a couple of days.

1
Jetouellet•

Well, when we tried it, we were unsatisfied with it. I remember it taking a few days for the movie to get here. That was a few years ago though, but I'd much rather have Netflix anyway, especially with the streaming.

1
200iso•

Zip.ca doesn't do streaming. I have an aversion to physical media.

1
200iso•

I'd like to second this. Hopefully the service isn't too nerfed by CanCon laws or whatnot.

1
2_of_8•

What, something like every 5th movie that you rent has to be Canadian? :P

1
Willeth•

Can you elaborate a little on this? What exactly prevents Netflix opening up a centre in the UK and providing the same services? There are numerous services that do each individual part of Netflix's services on their own already.

1
cracell•

One day American companies will want to take non-americans money....one day. :(

1
misterbb•

FWIW, it's really the fact that studios and production companies make money licensing films in territories outside the U.S. This includes online viewing rights. Worldwide new media rights are probably prohibitively expensive, if offered at all.

1
Orsenfelt•

Lovefilm is the exact same if you are in the UK.

14
McDivvy•

Lovefilm != Netflix

Compare the selection of streaming content. Netflix had over 10000 titles 2 years ago (not sure what the count is now). Lovefilm has 3500 currently. And the titles available to view for free for Lovefilm members are mostly atrocious. Start browsing them all and after 5 pages it's all dross.

3
[deleted]•

[deleted]

1
lachiendupape•

it's coming to ps3 soon as well much like netflix

2
Willeth•

Except without the streaming, the only reason I'd sign up.

EDIT: Huh, I guess they stream now. Alright.

2
Orsenfelt•

http://www.lovefilm.com/browse/film/watch-online/

4,303 films available they claim.

6
idoliside•

Except no online streaming.

1
Orsenfelt•

See above, 4,303 streaming movies.

2
idoliside•

Oh that's been added since I last checked. My apologies

2
alexbaruch•

They're moving into the Canadian market? Is there an ETA or a timeframe?

4
f0000•

According to netflix.ca, they're opening up shop sometime this fall

5
alexbaruch•

Thanks, how did I miss that?

1
2_of_8•

According to zip.ca, they're already there. :P

1
f0000•

Never heard of them till now; thanks :)

1
tibbon•

Demand, infrastructure, copyright agreements, licensing, required capital, etc...

If there's such a demand in your country, surely a VC would jump on the opportunity for you to start it.

3
lkasdfjl•

you guys have spotify, we do not.

i would gladly give up 100 netflix for 1 spotify

2
hearforthepuns•

Check zip.ca for the Canadian equivalent (no streaming yet, though.)

1
emanymton•

zip.ca is a canadian shop. I've heard that they will also be offering streaming in the near future.

1
[deleted]•

shut the fuck up idiot

-8
MuddieMaeSuggins•

I would love it if they would add a "Play All" to TV shows on Watch Instantly. I like to watch TV while doing other stuff around my house, and interrupting whatever to click "Next Episode" is kind of annoying.

70
NFLXOP•

That's a really good suggestion. I'd like that too, or some sort of playlist feature. You should call in and suggest it. A good rep will make a custom notation in your account and forward it along.

77
MuddieMaeSuggins•

Well, then, I'll do that.

Do they take calls more seriously than emails?

27
NFLXOP•

There isn't an official email contact, so yes. Much more seriously. Infinitely more seriously, even.

81
[deleted]•

I speculated once that if there was a "Play it all" button, you would have a lot more traffic b/c all of the people who are asleep/AFK/making dinner would still be using bandwidth.

Could this be why this feature isn't present?

11
sberrys•

That seems ridiculous. What about the crazies out there (like me) who hate making phone calls, especially to something like customer support? I demand customer support via email and chat!

10
MuddieMaeSuggins•

Cool, thanks.

3
jared555•

Which was wonderful when I wanted to quickly report an issue with, I think, the way the video was encoded. My only option was 'blurry', instead of 'some idiot forgot to deinterlace this'

1
Khephran•

when I was Arrested development I was able to click an arrow at the bottom and automatically go to the next episode. Idk if this is what you were talking about though.

2
MuddieMaeSuggins•

No, I mean a playlist or a "play all" button that would jump to the next episode automatically, so I don't have to click.

3
killthehourglass•

Will netflix ever have linux support?

67
NFLXOP•

Probably not for streaming instantly from the website as long as Silverlight is the platform but I haven't heard anything official about it. I do know applications for Android are currently under development so hopefully there will be an option for Linux users some time after that.

74
TimMensch•

The Roku player, which streams Netflix, is Linux based and has been around for a few years, so the tech certainly exists.

So it's got to be legal/contractual restrictions that prevent you from releasing a Netflix streaming app for Linux. I wouldn't hold my breath for a Linux version, but I'd love to see one.

48
NFLXOP•

This is news to me. I didn't know the Roku was Linux-based, although I guess I'm not really surprised.

30
ygd•

Some LG TV's that had Netflix built in were also Linux-based.

1
kleevr•

As I understand it, the Roku has hardware based decryption/decoding. I get the feeling MS is specifically not allowing the DRM used by Netflix from being implemented on the software-side of linux.

1
aplusbi•

From what I understand the Roku box has a hardware decoder. In other words, the OS it's running has nothing to do with it.

13
snark42•

Any idea if this is true for Tivo too?

3
TimMensch•

Interesting. Didn't know that.

Still, though, my point stands: I think the restriction is legal/contractual and not technical. But maybe they'll prove me wrong. Would be great. :)

1
giantsfan134•

It's more of Microsoft not releasing silverlight on linux. True they released it for set top boxes, but it's not really available anywhere else.

1
[deleted]•

[deleted]

1
jared555•

From the searches I did, moonlight supports everything needed EXCEPT for the DRM stuff. Microsoft apparently will not license this to them, and has no motivation to release a binary addon for it. IIRC they only license to embedded platforms, which is how Roku was able to support it.

1
tibbon•

Silverlight does run on Linux I believe, but since it isn't GNU/GPL, it doesn't ship with most linux distros

5
nebopolis•

Not exactly. There is a silverlight clone (moonlight) which is GPL, but doesn't have the MS drm needed to play netflix. Microsoft has also built a version of silverlight for linux, but they only allow it to be used on locked-down set top boxes and haven't released it for anyone else.

32
aplusbi•

Microsoft has also built a version of silverlight for linux

Do you have a source for that? MS has given Novell a ton of support in developing Moonlight (including binary codecs) and it seems as though Moonlight is the "official" Linux port.

I know that the Roku box uses an NXP chipset which includes a hardware Windows Media decoder, so all of the DRM/codec processing is done on-chip.

4
Shinhan•

So, legal/contractual hurdles, just on Microsofts part, not Netflix's.

2
eletorsk•

LGPL, but the codecs are not under a free license.

I believe Debian is working on something to replace them with free software versions of codecs.

1
tibbon•

Ah. And I guess it isn't built on GPL code, otherwise it would trigger the GPL requirements (Tivo-style) for release.

1
Silverlight42•

I run Linux, not run on linux. oh wait... Damn microsoft stole my name.

3
ggggbabybabybaby•

How happy is Netflix with its choice of Silverlight?

4
NFLXOP•

It seems to be working out pretty well.

3
[deleted]•

i work for a company that also streams video, but that isnt in competition with netflix.

non silverlight drm is only approved for what would be considered embedded devices (roku, wii, etc). getting the studios to approve drm is a bitch. getting microsoft to port the drm to moonlight is a joke.

3
floggin•

An android app? If this happened, I'm pretty sure I wouldn't ever use my computer anymore after that.

2
penfin•

Sad panda.

1
[deleted]•

[deleted]

0
gizmo1024•

SLAP! ITS GNU/LINUX DAMNIT!

1
[deleted]•

Is the end goal of "Netflix Watch Instantly" to have the entire dvd library online? If so, any idea on the time frame of that happening? 2yrs? 5yrs? 10yrs?

63
NFLXOP•

My understanding is that the end goal is to eventually move to an all-streaming model within 10 to 15 years, as it's considerably cheaper to stream the content over the internet than it is to acquire and maintain an inventory of thousands of physical copies of a given movie and pay to ship them to and from customers. Not to mention the warm bodies that work at all the warehouses around the country handling all those physical discs.

106
randomuser549•

If the plan is to go Watch Instantly only, why do so many movies I want to see go off of watch instantly?

I die a little inside when I login and see the '3 movies removed from your queue' message.

39
cracell•

This is because the can only get licensing for so long and then sometimes have trouble renewing it. Netflix gets that it makes no-sense to be sending physical DVDs to everyone when they could just stream it. However copyright holders do not.

33
godbois•

Die, copyright holders. Die.

I can either get it legitimately with Netflix and you get money, or I can torrent it. And you get no money.

Decide, copyright holders.

9
tomrhod•

Netflix purchases licenses for a certain period of time for a fee, giving them unlimited streaming for that period. So, for instance, say Indie Documentary has a six-month timeframe and costs Netflix $6000. When that six months is over, the license expires and Netflix has to renegotiate the license or pretty much ignore it (as the streams weren't worth the money they paid). Sometimes the instant watch has been so helpful that they actually pay out more for the next time period. Of course, for larger studios with huge libraries they likely negotiate term packages for swaths of content, rather than on an individual title basis, but I'm only familiar with the indie side of it.

(note that I do not work for Netflix, I work for an indie distro company)

11
[deleted]•

[deleted]

1
downwithlevers•

but...but...i just bought this blu-ray player.

6
JBunton•

Exactly. HD Streaming still isn't equal to bluray in terms of quality, and that's assuming you have the bandwidth for HD streaming to start with. Please don't get rid of physical discs entirely!

8
MiasmaticMachine•

He said 10-15 years. Bandwidth will have gone up another order of magnitude (or more) in that time.

9
ZaBlanc•

Does anyone else find this answering disturbing and forsee a post-apocolyptic America? Do you remind the warehouse workers of this or do we just assume by then they wouldn't be working there anyway?

2
NFLXOP•

Whenever I hear the term "post-apocalyptic America" I think of Fallout 2 and it makes me really excited. I should probably get that checked out.

8
Partisan5417•

I played fall out 3 for the ps3 and oh my god i loved it. It's so nice just walking around in a radioactive world with 'I don't want to set the world on fire' playing in the background. cool shit.

3
[deleted]•

[deleted]

1
creontigone•

Are all the Netflix employees as awesome as you?

1
UncleFishies•

They will not warn the warehouse workers of the apocalypse. If you warn them, they run and that makes eating them much more difficult.

4
whereverjustice•

Replacement of human labour with machinery is not exactly a new innovation.

3
megadeus•

Best of luck with that, I guess.

Shame about putting all the warehouse workers out of jobs, I suppose. What are your thoughts on that?

1
[deleted]•

[deleted]

10
AtlantaFalcon•

If one person decides to quit, there will be a "fresh body" willing to take his/her place. If it doesn't affect many on a personal basis for the reason you state, it will have an affect on an economic basis which really affects everyone.

3
xproject01•

mexicans

0
Guysmiley777•

Yeah, Netflix! Why aren't you providing jobs to the horse buggy whip manufacturers?? Well?!?

2
[deleted]•

Was this always the plan?

1
saveTheRobots•

My understanding is that the end goal is to eventually move to an all-streaming model within 10 to 15 years

I've said a number of times that I will be a Netflix member for life. However, if this happens, I'd cancel membership.

1
[deleted]•

If this happens, I'll finally be fully satisfied with membership.

3
[deleted]•

But...why?

1
[deleted]•

There is also an incentive to buy the larger monthly packages with more discs because it's annoying to do it one by one. So I was thinking this is part of how they make money, by having a lot of the good stuff on disc only.

1
badquestionmcgee•

warm bodies

HOT

1
burnblue•

Why would it take as long as 10 years?

1
[deleted]•

[deleted]

1
Concision•

Great. Then as a Linux user I'll be fucked. I like my DVDs!

0
NFLXOP•

Well, Concision, the future is a magical place. Who knows what cross-platform wonders lie beyond the veil of time?

6
walesmd•

There's an awesome interview with the CEO (without re-reading the whole thing, I think this is the one I remember.

From what I gather, Reed formed Netflix as a streaming company, that's always been his end-goal. He was just waiting for bandwidth to catch up to his vision and the DVD was a stop-gap until that happened.

1
pegothejerk•

Where's the porn? I mean, I know the rest of the internet is for that.. what I mean is, which movies are the absolute filthiest? For, uh, research purposes.

63
NFLXOP•

You can watch Antichrist on Watch Instantly. There's full penetration inside the first 5 minutes. Also, Charlotte Gainsbourg smashes Willem Dafoe's balls with a piece of firewood and then jacks his dick off until he ejaculates blood all over the front of her dress. Also she cuts her own clit off with a pair of fabric shears.

I mean, if that's your thing.

234
refertotoilet•

I mean, if that's your thing.

Just so happens it is, thanks for the recommendation.

124
NFLXOP•

You're very welcome.

You could also try www.netflix.com/allgenres, navigating to Italy under the Foreign Regions subcategory (under the Foreign category), and then using the sidebar to drill down to Foreign Romance >> Foreign Steamy Romance. I say Italy because those Italians sure seem to love fucking in their movies. I've heard Cheeky in particular is pretty racy.

Keep in mind you cannot delete your Watch Instantly history, so there's that.

73
Siderman1•

You brought up a question I had. Which may be somewhere else here but I haven't seen it. Why ... why can we not delete that? Maybe have a incognito mode??! :)

17
Fatvod•

I wish you could delete it. Its always awkward watching my little brother disappear to the basement and me seeing movies like "Live Nude Girls Unite!" come up on the queue.

1
Feifner•

Thank you for having a subsection for werewolf movies.

Now you just need to add one for dragons, and I'll be set for life.

1
Orsenfelt•

Willem Dafoe gets all the best roles.

15
NFLXOP•

I particularly liked him in Streets of Fire, although you don't get to see his ballsack in that particular film. Which is fine with me; I could take it or leave it.

15
cannonfodder76•

...Very few actors have the range to pull off black vinyl waders as a wardrobe choice and still be taken seriously.

5
[deleted]•

[deleted]

2
Denny_Craine•

He's best in Life Aquatic as the german sidekick, shit was so cash

1
jmelski•

Do you think he ever role-plays at home, pretending to be an ancient conquerer named William, the Foe? I do.

10
roland19d•

And with that, my suspicions that this is some amalgam account used by several marketing people for responses similar to the Old Spice guy disappears.

13
soxy•

My girlfriend watched this movie, and now she hates you guys for making it readily available.

But still loves you despite your abuse.

12
NFLXOP•

The kind of girl that would watch Antichrist all the way through is probably also the kind of girl that would tolerate a certain amount of abuse, so this makes a lot of sense to me. Sounds like you've got a keeper.

35
vickyrex•

YOU'RE DAMN RIGHT I'MA KEEPER. Also that movie was..kajdflajksowaieu

8
soxy•

She's a B-horror aficionado and thought it would be neat.

She still complains about actually watching that and it's been like 2 months.

6
eirikk•

I like your style.

1
rnbguru•

Best customer service rep EVER.

6
[deleted]•

I was so disappointed with this movie. I heard it was going to be so good and spooky, and then it's just Willem Dafoe having sex with creepy lady who turns out to be insane and does all the above mentioned things. Didn't really bother me, but it was mostly a waste of time.

3
[deleted]•

Why did I cancel my NetFlix? Gah!

2
Ryb0•

Spoiler alert? You just ruined the whole movie for me.

2
cypherus•

Trust me...much more goes on that will make up for that fact.

1
badquestionmcgee•

SPOILERS!

2
Kativla•

I heard that movie was messed up but good, and was going to check it out...now I'm thinking better of it.

2
NFLXOP•

JUST DO IT DON'T BE A PUSSY.

EDIT: They might not have actually been fabric shears; they may have been regular old scissors, if that's any help.

3
Kativla•

I'm a big horror fan and have sat through my share of horrible stuff, but genital mutilation and eye mutilation scenes are the hardest for me.

I probably will watch it, I just have to work up the nerve and line up some eyebleach beforehand.

2
BoredWhilstBilling•

Added to instant watch queue.

1
mindrag•

Commence fapping

1
ellipses1•

No, really... don't. I've watched this and it is unfappable.

3
[deleted]•

Nothing is unfappable.

8
CWrightBillz•

Haaaaaaaaaa. Well played.

1
darkmessiah•

You blew my mind.

1
NFLXOP•

I blue myself.

1
[deleted]•

Wtf, I'm not going to be able to get that set of mental images out of my head for a while.

1
freddunkle•

omg

1
ArtlessDodger•

she cuts her own clit off with a pair of fabric shears

That is fucking brutal....but the tiny sadist inside me is intrigued.

1
NFLXOP•

Despite this horribly graphic display of self-mutilation, it's actually a very well-done film. It won Lars von Trier "Best Cinematographer" at the 2009 European Film Awards.

If you like supernatural horror like Suspiria, or whatever, then you'd probably like Antichrist.

4
Neato•

You have just burned my brain.

1
taeratrin•

There's also that one where the guy kidnaps women, strips them, and releases them into the wilderness to hunt. Naked woman running around for about 75% of that movie.

Sorry, can't remember the name.

1
NFLXOP•

Yes, it's called Naked Fear. It's available on DVD and for streaming in GLORIOUS 720p.

3
ryrypizza•

...and I haven't been quite the same since watching Antichrist.

1
d07c0m•

I watched this movie at a repertoire theatre in my town. I could not sleep right for a week and felt absolutely no sexual anything for about 2 weeks.

1
[deleted]•

I highly recommend this film. It's both incredibly beautiful & deeply disturbing.

1
dlan1000•

Jesus Christ! er...

1
somekindofaverage•

Within the first 1 minute and 23 seconds to be exact.

1
UnderdogIS•

Checks and confirms that it does... but only for the first few seconds.

1
BlackestNight21•

Appropriate

I simply love that woman.

1
[deleted]•

antichrist! fuck yeah!

1
seventwo•

oh my god you are my favorite person.

1
mason55•

I just went to netflix.com to add this to my queue and it was the very first movie on the landing page suggestion list.....

So my question is "how did Netflix read my mind through the internet"

1
nardonardo123•

Watch "9 Songs" on Watch Instantly...it's basically porn.

3
[deleted]•

Check out 'Battle in Heaven'.

2
hush_hush•

Try Shortbus.

it includes a variety of explicit scenes of sexuality

1
[deleted]•

most of these can be rented from netflix. Although, most of them are pretty bad. Like "in the realm of senses". You can't watch more than 5 minutes without seeing boobs, vaginas, and penis, but the movie is pretty "dry". Also, "naked fear" has full female nudity.

1
wigglenuts•

That's where SugarDVD.com comes into play. Identical to NetFlix but with all porn. Because, ya know, you wouldn't want your porno showing up in the same colored envelope as the kid's movies. Pocahontas is not the same as Poca-hot-ass!

1
littleFluffyKitty•

What kind of role do you have there, what are your day to day tasks? *edit: spelling

55
NFLXOP•

I'm a Customer Service Rep. I talk to people in a soothing tone of voice all day. I troubleshoot technical issues customers have attempting to watch instantly, I answer general questions about the service, I handle billing inquiries.

75
radialmonster•

I had to call a csr there last week. Couldn't get my new blueray dvd player to connect to my account. I was surprised at 2 things. One, the amount of hold time to talk to a rep was like 1 minute tops. And second, I was surprised I did not get some dude in India I couldn't understand. Good job.

40
NFLXOP•

AMERICA! FUCK YEAH!

60
quietlight•

MERICAFUCKYEEEEEAH!

1
xmuerte•

cause if you don't pitch in your buck oh five, who will?

1
GrandKittah•

Where are you guys based out of?

1
dawsonhunter•

I can second this... Netflix customer service is great!

I just moved to a new housing development which isn't in USPS database yet. I tried to change my shipping address on the Netflix website but couldn't. I called customer service and they had the problem fixed in under two minutes!

You guys rock!

3
DJsmallvictories•

Can I add on to this? Has Silverlight increased or decreased technical problems overall? Were you there for the switch?

29
NFLXOP•

I wasn't there for the switch to Silverlight, but from what I've heard from our WI techs, it's significantly reduced the amount of time spent troubleshooting WI issues. Which is nice for both you and us. :)

57
caffeinefree•

This is surprising to me, because silverlight/netflix crashes on me at least once daily and i've talked to several customer service reps without success. These days, i just refresh the page whenever it happens ...it doesn't seem to matter whether i do that or go through the myriad of steps the serive reps told me to do.

Of course, this didn't start happening until i upgraded to windows 7, so it's probably a silverlight+netflix+7 issue, rather than one or the other ...

4
redditmemehater•

Wait you guys were using something else? That is news to me. Was it flash?

Do you know if people call in to complain about playback speed? My machine is barely able to play standard def youtube or vimeo videos but it handles silverlight without any hiccups. It seems like its a better designed piece of software than flash.

1
SoftwareMaven•

Silverlight makes me a sad panda. For some reason, I just can't quite stomach installing it. I want flash to go away, so don't want to be party to spreading another.

Just make an HTML5 version. That will fix everything.

0
ltjboy03•

I've had almost 0 problems when I installed Silverlight. It's actually the one product that Microsoft has done the right way.

1
unitconversion•

You should put this in the main post, so people know what kind of questions you can answer.

9
NFLXOP•

Good call. Done and done.

5
nickehl•

Do you live in or near Hillsboro, OR then? One of my good friends is a phone rep for Netflix too and it's my understanding that the Hillsboro facility is the only one.

2
rawrsauce•

I had to call the customer service there a few times, and you guys are effing AWESOME! I really can't say I remember any other customer service that was so genuinely nice.

1
merpes•

What do you make? Benefits? Can I work there? I have a very soothing voice.

1
foocs•

It seems to me that Netflix encourages its customers to CALL for support rather than email. Actually, I've looked a few times for an email contact for support, but couldn't find one. The two options for help are either the premade FAQs or calling you guys up.

Would you say that this is accurate - that Netflix would rather have its customers speak with a rep than email? Is there even a support email contact that I've missed seeing?

1
bostonvaulter•

I just called someone like this yesterday! They were very helpful, there were problems charging my credit card a month or so ago and thus I was without Netflix for like two weeks, but once they could charge it again they charged me for those two weeks which kinda sucks. But he gave me 50% off my next month subscription and it only took like 4 minutes total (including a minute of waiting in queue). You guys rock!

1
icaruscoil•

Do you work in Hillsboro?

1
NFLXOP•

yes.

1
Nopis10•

I've been applying for a job at the Hillsboro branch for a couple months now. Any hints or tricks on how to get hired? I keep seeing employment ads up but I haven't heard back from them.

1
danbfree•

Ah! So you are in Hillsboro? How do I get a job there?!?!?! I have applied every few months and as a temp contractor for the big microchip company down the road I want to work for the awesome Netflix!

That said, I know you guys are getting a pretty big price break from the studios by agreeing to the 28 day delay and I can see that the view instantly selection is improving significantly as promised. How cool is that, that a big company like that actually keeps their promises in a timely manor! So, what keeps from having an even bigger selection of instant viewing titles? Certain studios want to charge outrageous licensing fees?

Thanks and how do I get job there?!?!? :)

1
LWRellim•

I talk to people in a soothing tone of voice all day.

How frustrating does that get?

Or are the company policies so "liberal" and accommodating that it really isn't a problem?

1
NFLXOP•

I use my own judgment for 99 percent of everything I do or say. Reps are treated pretty darn well and that makes for happy reps, who will generally provide pretty stellar service to our customers.

It does get frustrating when someone is being a total fuckface on purpose because they get off on being a total fuckface. But that's only happened to me like twice. Usually people like us so much that they're all really nice, so it works out pretty well.

1
LWRellim•

I use my own judgment for 99 percent of everything I do or say. Reps are treated pretty darn well and that makes for happy reps, who will generally provide pretty stellar service to our customers.

Glad to hear that. Customer service can actually be fun when you are empowered to actually help people -- it's a pain in the ass when you are unable to or have to "enforce" bullshit policies (most of which make no sense).

It does get frustrating when someone is being a total fuckface on purpose because they get off on being a total fuckface. But that's only happened to me like twice. Usually people like us so much that they're all really nice, so it works out pretty well.

Well, if your on-hold wait times are low, then you can normally avoid a lot of the worst of this.

I know I can be a real "fuckface asshole" on the phone -- but I am normally NOT that way (even with a major problem) when I first call, it only happens AFTER I've been aggravated and irritated by either:

a) repeated assertions of a recorded "Your call is important to us!" (when it obviously ISN'T). or

b) when you get bounced around from one idiot to another.

But even when I get "raging" about stupid policies -- I can (as long as the CSR maintains their calm) be apologetic and let them know at the end that it is not THEM I am angry at.

1
[deleted]•

I got to give you guys credit. I called at 3am and a very nice lady (American too!) answered and solved my problem. Seriously, I was expecting to be routed to India or the like.

1
sqlgirl•

You guys are awesome. I had to call in twice within about 2 months of the Watch Instantly service coming available and I received really excellent support. I really appreciated the way that the rep sussed out my tech level and then tailored his advice accordingly. Kudos.

1
jared555•

What percentage of the reps there have extensive computer knowlege? The only time I have called I was surprised to get someone who actually knew what they were talking about I am too used to having to lie about equipment calling internet providers I think.....

1
wacrover•

Thanks for your work. I know you guys sometimes get bitched out - but I always try to be nice and agreeable to whatever you have to say and offer.

1
the_boxkite•

Will Netflix ever dive into the gaming market? I am sure there have been talks in the past but as a customer and gamer, it seems like an area with only one competitor (Gamefly) which I've read mixed reviews on.

55
NFLXOP•

Nope, I haven't heard anything. Although it would be fucking sweet, since that would mean I'd be getting free games.

72
the_boxkite•

No kidding! I am currently on the $8.99 a month plan simply to stream via my Xbox. We never even use our physical DVD rental (i.e. I've had 'Westworld' for like 5 months). If I could swap that out for even a limited/rotating game selection I would kiss you on the mouth. Hard.

Otherwise, Netflix just plain owns. The only other thing that can urk me at times is searching for stuff on your website. I find myself using instantwatcher.com way more and it makes me happy in the pants. It's really amazing how many movies you guys are adding to instant watch. KEEP IT UP!

39
NFLXOP•

A lot of us at the office use instantwatcher, too. Also videoeta.com for DVD releases, but you probably already knew about that one.

38
[deleted]•

I'd like to take this opportunity to promote the HD Roku set-top box. Not that I have stock in the company or anything, but I have no game console so this thing works great for streaming Netflix to my TV. I actually rarely order physical discs in the mail since by the time they arrive, I've already found another set of movies/TV series I'm into.

I've yet to have any video need to buffer with this system.

2
MisterNetHead•

I'm leaving this here to save your comment and to remind the admins to hop on that comment saving feature we want so bad.

1
HereBeDragons•

I just learned. Cool!

1
[deleted]•

That is a great point, also you are an asshole please shut the fuck up

-2
pinkrapture•

I thought you guys ran GameFly...

1
idiot900•

Games are more expensive to buy, have a shorter shelf life, and take far longer for a customer to finish than movies, so it's hard to make that profitable.

Plus, for how much longer will games be sold on discs? My guess is the next generation of consoles will sell games exclusively online and DRMed. The publishers are going to love that and GameStop will be out of business.

20
giantsfan134•

I don't think optical media for video games will go away any time soon. You're talking about pretty massive downloads. A lot of games are reasonable sizes to download, but a lot of the major titles would be massive downloads, and they are only getting bigger.

13
merpes•

I know man, Wing Commander II was eight floppies! Eight! My modem would take years to download that.

24
Khephran•

ISPs would be pissed if this were the case, I'd give it 10 or 15 years before this happens which would put this sort of technology in the timeframe of 9th gen consoles

2
hopstar•

Less than 1/2 of Americans have broadband. Until that stat climbs a bit I doubt we'll see a "download-only" console.

2
the_boxkite•

I hear you there. That's why I specified the limited or rotating game selection, much like Red Box I guess. But I am sure you're right about the cost to maintain that. Profits would probably end up being slim to none.

In my experience, the options for game rentals just suck. You can hope Xbox Live has a demo (which can be deceiving and make a game seem better than it actually is) and not all games will have Demos. You can hope Blockbuster will have a copy (but they wont and also, fuck them in the face forever). Do Gamefly, or shell out $60 and sell later if it blows.

In my opinion, the industry has forced these gaps to obviously push consumers to buy.

1
TheMeasuringTapir•

I hated Gamefly - will not ever pay for it again. But man, I love Netflix. I would LOVE it if Netflix ever started offering games.

2
coheedcollapse•

(Gamefly) which I've read mixed reviews on.

The thing about Gamefly is that if you've had Netflix already, you've already been spoiled and the turnaround time will infuriate you.

When I send a movie back to Netflix, they have it by the next day, pick and send me a movie by that day, and it gets back to me from them in one day.

When I send a game back to Gamefly, it takes two to four days before they register it into their system as "received" (although I suspect it's getting there more quickly than that), it then takes them, on average, three days to choose and send a game from my queue (a queue of 40 games, many high availability), and then it takes two to four days to get to me.

So compare a week or more of turnaround with Gamefly to a few days of Netflix. Not that great. It sucks because I'm subscribed to Gamefly's "two-at-a-time" plan solely because their system is inefficient and it takes them ages to get a game to me. If they chose and sent out games as quickly as Netflix, I wouldn't be paying for it.

I've heard that Gamerang is ok, but I haven't had the heart to switch just yet because I've heard the same complaints about them.

2
fancy_pantser•

The thing about Gamefly is that if you've had Netflix already, you've already been spoiled and the turnaround time will infuriate you.

Spot on with that remark and the turnaround times. I saw Gamefly and thought "oh! like Netflix but for games!" and was terribly, terribly disappointed.

2
DisGateway•

Red Box is experimenting with this in certain test markets. I believe it is like 2 or 3 dollars a day.

1
asherrd•

I used to have a thing called gameznflix or something. It had a terrible selection and turnover rate so I cancelled it after a month or so.

1
Pyroguy•

What's wrong with Steam, broadband, and a private torrent tracker...?

1
[deleted]•

How does the system decide who gets a popular movie if 10,000 different people in the same city have it at the top of their queue?

49
Krong23•

I have wondered the same thing many times. I really wish Netflix had a better queue system. Sometimes I want wait for a movie to become available and not have them just send me the next one in the queue.

5
MiasmaticMachine•

I'm guessing it was whoever added it first.

4
Krong23•

May be so, but I'd still like the ability to wait for it.

1
[deleted]•

I've had movies saved since they've come out and put them to the top of my list immediately when they are released on dvd and still have to wait months to get it.

1
jared555•

I am pretty sure they prioritize based on how many movies you get per month. Beyond that, maybe how many other popular movies you have out currently, how long on average you have popular movies out, etc.

4
pope52•

http://www.reddit.com/r/IAmA/comments/cy2nu/iama_netflix_employee_ama/c0w5tbq

1
[deleted]•

This comment doesn't answer my question. It is talking about the wait time from when you send a movie back and when you get the next one.

-1
pope52•

From the parent to that comment: "Is there some kind of algorithm that determines who gets 'long wait' movies first?"

3
MediocreFriend•

Is it true that you scan each returned DVD and build a giant database of fingerprints that you then sell to the Chinese government?!

And as a followup question: what is your favorite movie?

47
NFLXOP•

We actually sell your information to Libyan terrorists.

My favorite movie? Shit. I'd have to say The Iron Giant. Gets me every time. If you don't cry a single goddamn tear when you watch that movie, you're dead inside. My favorite comedy though is Wet Hot American Summer.

By the way, you have no idea how often that question gets asked on the Netflix campus.

90
Darrian•

Or you were a kid when Cartoon Network had their marathon where they played nothing but iron giant for a straight week.

I don't want to ever see that movie again.

24
NFLXOP•

I might have been. I didn't catch that particular marathon. Great fucking movie though.

"Superman...."

:'(

12
Darrian•

I don't know why any network would do this, I don't care what the movie is. It was literally iron giant... then iron giant... back to back.

Does anyone else remember this?

21
[deleted]•

[deleted]

1
theperfectonion•

Dude, fuck you, I stayed at my grandparents that weekend and I watched that movie like four fucking times in a row, and you know what? I liked it. You know why? Because that movie is fucking gold.

1
joker3k•

I purposely do not watch Iron Giant for that reason. at this point I still get tears in my eyes watching it and I don't want that to go away.

1
[deleted]•

[deleted]

1
scubastevegk•

Ummmm...WHICH question?

13
NFLXOP•

Haha.

8
MediocreFriend•

I like your style!

1
b1rd•

I'm gonna go smear some mud on my ass. My bud's in class! Gotta check on my bud, see how his grades are. Shut up!

It's over by my bottle of dick cream. Stick team! Stick ball, shut up!

I'm gonna go fondle some sweaters. Fondue. Fondue with cheddar for dinner.

I can suck my own dick. And I do it a lot.

Best. Movie. Ever. I watched it at the Music Box Theatre in Chicago last month with my boyfriend and a small group of fans. Totally epic.

1
apmihal•

Your stock in my book went up about a thousand additional points when I read that your favorite movie is Wet Hot American Summer. Have you watched the TV series Stella? It's made by the same people as Wet Hot. If so what do you think of it? Personally it's one of my favorite TV shows, but I know a lot of people who don't like it.

1
sheetdog•

Stella is hilarious, but the stand up special they did was pretty bad.

1
apmihal•

I liked it.

1
[deleted]•

[deleted]

1
sheetdog•

Wet Hot American Summer is my favorite comedy, too. Did you ever watch The Ten? I'm afraid to watch it.

1
austinkp•

My daughters (4 and 2) request to watch The Iron Giant EVERY MORNING. Good movie. The 2 yr old pronounces it iGiant. I smile.

1
NFLXOP•

That's so cute. :)

1
mystikraven•

iSmile.

FTFY

1
[deleted]•

If you don't cry a single goddamn tear when you watch that movie, you're dead inside

Well, it's too late to change my username to zombie_atheist even if it has a ring to it.

Some of us found the Christian symbology of that movie a bit tasteless and about as illogical as the original.

1
muppetmaker•

My good friend Avi was in that movie, he was the stand up comedy kid. Went to high school with him, great guy, funny, still making movies.

1
NFLXOP•

"These mothafuckaz be like: 'Don't make me say it twice.'"

1
wonderland01•

Listen, Coop - last night was really great. You were incredibly romantic and heroic, no doubt about it. And that's great. But I've thought about it, and my thing is this: Andy is really hot. And don't get me wrong, you're cute too, but Andy is like, cut. From marble. He's gorgeous. He has this beautiful face and this incredible body, and I genuinely don't care that he's kinda lame. I don't even care that he cheats on me. And I like you more than I like Andy, Coop, but I'm 16. And maybe it'll be a different story when I'm ready to get married, but right now, I am entirely about sex. I just wanna get laid. I just wanna take him and grab him and fuck his brains out, ya know? So that's where my priorities are right now. Sex. Specifically with Andy and not with you.

1
[deleted]•

[deleted]

1
kevinoshea•

So you mentioned an android app.... Any word or general idea of when we'll get more info on that?

42
NFLXOP•

I just know we're actively hiring Android devs. I wish I knew more about a timeframe for you. Good things come to those who wait. Netflix is essentially a tech company and with the way Android is blowing up it would be stupid of us to ignore that.

67
[deleted]•

[deleted]

39
NFLXOP•

You could try this posting. Hope you're a good fit for the position. Good luck!

60
bdelgado•

I'm a sentient Android device, where do I apply to have the app installed on me?

58
privatejoker86•

bdelgado, this has been my favorite comment all day. It made me laugh out loud, instead of just typing lol as I normally do when I pretend I laughed out loud.

9
twentyseventy•

Boom

1
JohnStrangerGalt•

HEADSHOT!

2
n01getsout•

Uh-oh, you did it now! :P

3
PrettyBigDuck•

Any plans for a blackberry app? Android may be blowing up, but there's like an order of magnitude more blackberries than android phones in circulation these days. If you were to give me a BB app, I can tell you here and now, this is one man who would be immediately creating an account with you guys.

1
memnoch30•

Not anymore, Android overtook even RIM. source: http://www.npd.com/press/releases/press_100804.html

1
PrettyBigDuck•

That's in quarterly sales. Made up numbers follow for the purpose of example. If there are 40 million blackberries out there, and 5 million Android phones, and RIM sold 10 million blackberries last quarter, and Android sold 11 million, then that means 50 million blackberries, and 16 million Android phones.

Android is growing at a phenomenal pace, but my point remains that there are a LOT of blackberry users out there, more than there are Android, and they would definitely appreciate an official Netflix client.

1
BuckeyeBentley•

I cannot wait. I'd love to be able to watch instant stream on my phone.

1
everfine•

I love how this comment got posted on AndroidCentral.com

1
e40•

Can't wait. The unofficial netflix app sucks (lots of FC, runs too frequently in the background draining battery, ads).

0
netcrusher88•

There's one on Market called QueueMan that is functional, uses the Netflix API. It's not very pretty but it gets the job done until Netflix puts out an official app.

0
refertotoilet•

Why didn't I buy Netflix stock a couple years ago? But seriously, Netflix rocks. I love the instant streaming so much that I hardly ever watch my dvd's.

33
NFLXOP•

Hindsight is 20/20.

What's your favorite thing on Instant Watch?

26
walesmd•

TV Shows are by far my most favorite thing on Instant Watch. I love being told about a show (Dexter, for instance) and being able to waste away an entire weekend watching a few seasons of it, nonstop, without having to wait on torrents to finish. Plus, it's legal.

27
NFLXOP•

Invader Zim is on WI. Also, AHHHH Real Monsters. Also, Rocko's Modern Life.

23
[deleted]•

Invader Zim is on WI

Wa-wa-what?

Can't put in my queue fast enough!

5
Raz4life•

And RUGRATS!!!

3
[deleted]•

eff yes, AHHHH real monsters. tee hee

2
Hensroth•

Has more than just the first season of Rocko been added?

1
muppetmaker•

I love everything about these few words.

1
beckiface•

WHAT?! I have been looking for AHHHH Real Monsters for so long! And Rocko's. I even bought them from iTunes. You just made my day, sir.

1
In_static•

An archer!!!!

1
soph0nax•

Have an upvote for naming the same exact things that are on my current instant watch rotation!

1
refertotoilet•

I just started watching Lost, but I also just found out it's expiring on September 1st. So I'm a little bummed by that, just means I have to cram more episodes in. Arrested Development is high in the queue, IT crowd, ren and stimpy (couldn't believe that was added)... I mostly watch tv series. Currently I have 239 titles in my queue and I just cleaned that up last week during a slow day at work.

I think my favorite thing is finding gems among the slew of titles. I never watched the old superman cartoons but thought what the hell I'll give it a few minutes of my time. I couldn't believe how awesome the animation was especially for 1942. I saw Moon about a month ago knowing nothing about it and was pretty impressed. I watch a lot of things I normally would have passed by but do to convince have been rewarded.

12
Soulbow•

Well as I started reading your post, I thought to myself, "I'll suggest 'Moon' because it was a great movie that not a lot of people have seen!" alas, you beat me to it. Still, to anyone who hasn't seen it, you should definitely check it out.

14
cannonfodder76•

I watched Moon recently, too - pretty good movie!!

Also, I have caught up on Weeds - GREAT show!!

3
MuddieMaeSuggins•

Watch Instantly expires? Crap.

3
refertotoilet•

well, certain titles do.

3
[deleted]•

IT Crowd is on Netflix?! Thanks. Adding it to my queue.

3
king_m1k3•

Just finished watching them all. Seasons 1 & 2 are the best IMO.

2
royrules22•

Wait it's actually expiring on Sept 1? I added the 2nd season to my queue a couple of months back and about two weeks ago I noticed that it said "Expires Aug 1" so I raced and finished season 2. I added Season 3 and I'm about 2/3d done right now and yesterday I noticed it said "Expires Sept 1". I just assumed that's because it's been on my queue for so long.

Man I probably will only be able to finish up to Season 4 or 5 if I'm lucky by Sept :(

1
ggggbabybabybaby•

All (old) seasons of Futurama and Chappelle Show were recently added. So fucking awesome.

12
Neato•

Also, Southpark has been on there for a while too. Awesome-O!

2
NFLXOP•

SO. AWESOME RIGHT NOW.

2
[deleted]•

Thank you so much for having Avatar: The Last Airbender all on IW :)

3
refertotoilet•

IW is the reason why I'm an Airbender fan. Awesome show... now about that movie.

1
[deleted]•

Yeah... I've heard it's ok.. except how they didn't put any of the humor into the movie.. and I heard the fight scenes were a bit slow. Plus, the butchering of Aang and Sakka's names. Lol.

1
jopari•

This. I mainlined A:TLA one book a day about a month ago on Instant Watch. I probably never would have bothered downloading it (American kid show anime? Eww... or so I thought) and it's honestly one of the best shows I've ever seen, up there with Lost and The Middleman (though all three are very different shows). I'm so psyched for Legend Of Korra.

1
drbacon•

It was Party Down. Why did you guys pull it off? More people needed to see that show.

2
NFLXOP•

Including myself. I heard about it from some friends and added it to my Instant Queue and then it was gone one day before I could get around to it.

I'm sure it will be back at some point.

1
pancakeradio•

Woah woah hey now. We will be asking the questions.

1
[deleted]•

[deleted]

1
fasterflame21•

Firefly.

Or Futurama.

1
sberrys•

Doctor Who

1
NFLXOP•

Nice pick. :)

1
Vitalstatistix•

I just blitzed through the first 2 seasons of The Tudors on IW. Thanks for that!

To everyone: DAE have problems streaming 30 Rock? I stream everything else fine, but for some reason 30 Rock is really laggy!

1
PeriodBlood•

Everyone needs to watch "Mary and Max". It's amazing. I watched it one lazy Saturday afternoon, and watched again that night with the wife.

1
mipadi•

I've been burning through Arrested Development. A friend recently gave me a 32" in. HD TV, so I (finally) bought an Xbox. Netflix + Xbox + HD TV = totally awesome. Streaming to my Xbox is what made me fall in love with Netflix.

1
jefuchs•

I love the instant streaming so much that I hardly ever watch my dvd's.

Shit. It's almost replaced TV entirely for me.

Last night my wife was flipping through channels and told me The Office was starting, and I might want to watch. Hell no! I'd rather catch it on HULU.

We recently decided to see what all the hype is about LOST. We'd never seen a single episode before. We watch it via our Roku box, and are hooked. But if it comes to TV in reruns, I'm not watching! Fuck those commercials. I spend more for cable than I do for NetFlix, but Netflix always has something I like, and on MY schedule, and no fucking commercials. Free TV should have commercials. Pay TV should not! NetFlix got it right.

1
refertotoilet•

I gave up cable twice with the help of HULU/Netflix, only went back because I got a really good deal otherwise cable is way to damn expensive. After my current deal ends I'll probably go back to HULU/Netflix, it's almost worth it anyways, the little lady loves TLC (how many little people shows do they honestly need?). Uh, too much garbage on tv anyways.

Cool thing about just have HULU/Netflix and a cable modem is you still get your local and network cables shows Fox, ABC, NBC and a couple others for free and in HD.

1
butch5555•

NFLX has been around for a long time actually. The stock was $20 in 2003 and $20 the begining of 2009. Who could predict it would take off when it did?

1
not_registered•

8 years ago I was working at a student post office and noted as every day more and more Netflix mailers were being delivered. I told friends and family that they needed to buy Netflix stock if they had the money to invest. At the time I believe the stock was $14 / share.

1
gamemasterAS•

I owned 100 shares when it was sitting around 10 bucks a share, it didn't move much so I sold it. FML

1
EdwardRoivas•

I really started taking advantage of streaming this summer. I watched all of "Arrested Developement", wow, what a great show. I feel like I should write that entire cast and apologize for not watching it while it was on TV.

I have never had showtime, but my girlfriend deluxe (I hate the term fiance') and I are currently working our way through "Dexter". AMAZING SHOW. We are up to Season 3 and are now and have to wait for the discs, but I think we will order showtime this fall to continue with season 5.

I was so stoked to find "beavis and butthead", but its all just the episodes of them not on the couch watching videos, which was my favorite part! Not worth it with out that.

Netflix streaming through the Xbox is amazing. Thanks!

31
NFLXOP•

Microsoft did a really nice job with their custom UI. Gotta love eye-candy. Nice thing with the Xbox is that you can watch some Netflix titles in Party Mode, and basically share the movie with your friends on Live.

Dexter is great. I'm happy to hear you're through Season 2. I can't fucking stand Lila. "Dextahhhhhh..." Ugh. Wait til Season 4!! Lithgowy goodness awaits you.

(I love my job because I get to shoot the shit like this with people all fucking day long and get paid for it.)

I hope you continue to enjoy the service. I'd like to state for the record that I am going to co-opt the term "girlfriend deluxe" and intersperse it with "pre-wife" in reference to females that are engaged to be wed.

29
roastnewt•

On that note, do you know of any ballpark time-frame for updating the WI apps? My mom's PS3 disk has had search since she got it months ago, do you know when search will come to xbox? And when will the PS3 get a diskless app?

5
NFLXOP•

Discless streaming from NFLX will most likely require a system update from Sony.

I have no idea when search will come to XBOX360. But since Microsoft designed that UI, I'm sure it'd have to be an update from MS to get that search feature implemented.

1
roastnewt•

Thanks so much for answering these questions, I love my netflix subscription and am always impressed that I can put a movie in my mailbox on Tuesday and have a new one on Thursday. Nothing else gets through the US mail system that fast! I just upgraded to Blu-ray too!

1
zeptillian•

Are they going to implement grouping of any kind? I watch on my Wii and have to scroll through the whole queue to find the next season in a series, or sometimes I see that I forgot to add a certain season and have to go to a computer. Why don't seasons of TV shows have a show all seasons button?

3
NFLXOP•

I think that'd be an awesome feature and I'd like to see that added to the NRD interface.

That being said, I generally arrange my Instant Queue at the site alphabetically (OCD) and they display that way on my PS3 when I use it to watch instantly.

2
EdwardRoivas•

My buddy and I watched "Primer" in an Xbox party. Thats really one you should watch in person and not after some r/trees stuff. Why was that taken off the instant que?

I really liked Lila at first and thought she was better for Dexter, then I realized she was a complete whack job. DEXTER SEASON 2 SPOILER AHEAD However, she helped cover up the Doakes situation better then Dexter ever could have. By the way, as much as doakes hated dexter, I do miss him. Im up to episode 7 and I must say, its less "fucked up" then the previous seasons, but everyone keeps say "oh just wait till the last few episodes". I havent been looking anything up and have remained "spoiler free". I did watch the Emmys and know Lithgow is the season 4 "bad guy".

Netflix streaming is great, I would never complain, but I will ask how come pausing in a netflix in an xbox party completely F's it up? When you want to start it back up everything takes a long time to sync back up. Also, I hear there is a search function coming this Fall? Is this true? I hate having to boot up my laptop to try and see if something is available or not.

Feel free to use the girlfriend deluxe title. Do you have a gamertag?

1
NFLXOP•

I really don't know about the party issue you're seeing. I've never paused it in the middle. There's probably an assload of networking jiggerypokery going on behind the scenes between LIVE and Netflix and all of the parties involved in the, um, party.

I've heard about Netflix Search on XBOX but I don't know when it will be rolled out. It will almost certainly be a system update from Microsoft though.

As for my gamertag, well, I don't have a gamertag. I'm more of a casual gamer and PS3 is my platform at the moment.

1
EdwardRoivas•

Word. Ok then, here is a question that I have been wondering. Sorry if you asnwered this already, but this thread is huge now.

How come you dont need a disc to stream with xbox, but you do with the Wii and PS3?

1
gamingdevil•

You just touched on my question; why is it that you can't watch "Starz Play" movies in a netflix party? You can't suggest them to the netflix party suggestion and when you try it says "this title cannot be viewed in a party". My friends and I always have to queue up the same movie, play it and pause it so we can all sync it up and do a "3, 2, 1, Play!" countdown to watch movies together that are "Starz Play". Also, why aren't "Starz Play" movies in HD? The quality of Zombieland was rather disappointing.

Thanks for answering all these questions and kudos to you and your company!

1
NFLXOP•

It has to do with the digital copy of the title we get from Starz--it's not always the digital Master of the movie. As far as Starz Play in live Party, I...don't know, but that's an interesting question. I assume it has to do with our licensing agreement with Starz but I'm not positive. I'll figure that out next time I'm at work so I'll have an answer if anyone ever calls me about that particular issue.

1
gamingdevil•

I see. As for the licensing agreement about the party thing, that was my first thought, but then I thought "we all can watch it in WI anyway, so why would watching it in a party be considered any different?"

Thanks for the reply!

1
asherrd•

My sister does casting for Dexter and did you know Lithgow's character was supposed to be played by William H Macy. I'm not sure which would have been better.

1
NFLXOP•

That's a really interesting tidbit of trivia. Macy can be pretty creepy but LITHGOW is suuuuupes creeps.

1
[deleted]•

[deleted]

1
Chevron•

Same story here with Arrested Development. I watched most of it in a week and have dragged out the last 4 episodes for about a month. I have one left.

I've also watched seasons 1-5 of the Office like this this past spring, having never watched an entire episode before that (seasons 4-5 kinda sucked though the others were great). 30 Rock I'm currently working through (never seen it before, amazing show), Futurama, and Farscape (saw some years ago, and have the DVDs, but this is more convenient). What a great service.

2
merpes•

Wait a month or three, re-watch it. There are SO many running jokes in the beginning that reference later episodes. AD is worth at least 2 re-watches, IMO.

1
Chevron•

"I never thought I'd miss a hand so much!"

1
snark42•

I was so stoked to find "beavis and butthead", but its all just the episodes of them not on the couch watching videos, which was my favorite part! Not worth it with out that.

I'm sure this is a licensing issue, just like they had to remove/change all the music in Daria to release the DVDs.

2
Nihl•

Just an FYI if you have FIOS and get Showtime now you can watch Dexter season 4 free on demand!!!! I just found this out a few days ago and it is my mission to finish it before 5 starts

1
[deleted]•

If Starz works the same way as the Shotime stuff, the episodes show up on Netflix the week after it airs, same as On Demand stuff.

1
dangerz•

While I was engaged, I hated the term fiance and instead used permanent roommate.

0