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r/BPOinPH•
Weekly-Sprinkles3747

Technical Support Specialist - work from home

Job Openings

📢 Company: Microsourcing

📢 Location:   Libis, Quezon City

📢 Setup: Work from home

📢 Salary: 33k- 43k (may change depending on the recruiter)

📢 Start date: Will be discussed by the recruiter

📢 Equipment: Will be discussed by the recruiter. Having your own is a plus

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Key skills:

  • We are looking for a candidate’s who have experience with API’s / web-based services.
  • Have experience providing customer support with SAAS are preferred.
  • Have previous experience providing technical support for software.
  • Have experience with SQL and/or experience with web-based applications/API’s are also preferred skills/experience.

Role overview:

  • Ability to build rapport with customers and other functional teams to determine problem in efficient, friendly manner
  • Escalate more challenging issues to next level teams
  • Report process failures with team and to manager
  • Manage client communications and/or escalate as required
  • Investigate, diagnose, research, correct, and redirect discrepancies
  • Document all client interactions, product defects and suggestions in CRM and trouble ticket systems
  • Create reports in Word, Excel, SQL to report on initiatives status, client report and project data
  • Collaborate with the product team(s) to review status of programs and release schedules of future revisions
  • Troubleshoot and diagnose system issue
  • Notify level II staff of alerts and outages
  • Send maintenance notification to stakeholders
  • Document departmental workflows and processes
  • Engage next level support staff as needed
  • Provide regular follow up and feedback to stakeholders on outstanding requests, 2 years of solid customer service experience

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To start your application, go here: https://forms.gle/pPK1ycVi31R1A1NH7

To pass the resume screening, ensure the key skills above are prominently highlighted in your resume. If your application is not successful, you may re-apply after three months.

Please clearly state the exact Job Title in your application so I can refer you to the correct role.

________________________________________________

Other job hiring:

Accounting

Back office

Posted Dec 20, 2025, 5:05 PM UTC

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